IAM Operations Analyst I
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Job Description
IAM Operations Analyst supporting identity and access systems for Finance of America, a reverse mortgage provider. Managing user provisioning, onboarding, offboarding, access reviews, and troubleshooting.
Responsibilities:
- Provide support to the IAM team in the operations and administration of Finance of America’s Identity and Access Management systems
- Assist with maintaining application, database, server and network access
- Provision and deprovision access to applications, infrastructure and operating systems in adherence with established IAM policies and procedures
- Perform new-hire onboarding, employee offboarding, department transfers, access remediation, and privileged access requests
- Update and resolve tickets for assigned user requests and issues within Service Level Agreements
- Assist the compliance team with regular user access reviews focused on Identity Governance and Administration
- Assist senior IAM analysts with identifying potential challenges in IAM processes and procedures
- Adhere to established IAM policies and procedures
- Conduct technical troubleshooting related to identity governance and administration
- Assist with documenting configuration details and workflows for effective troubleshooting and recovery
- Perform other duties as assigned
- Report to the Director, IAM
Requirements:
- Minimum 2 years of related experience with provisioning and deprovisioning systems
- Knowledge of technologies underpinning the lending process
- Ability to stay abreast of rapidly changing technologies and ideas across the lending space
- Familiarity with Active Directory, Microsoft Entra ID, and access management technologies
- Familiarity with Microsoft 365 administration
- Exposure to identity management, cybersecurity, or access management concepts
- Experience with technology across the financial services industry vertically preferred
- Familiarity with lending and technology industry trends and strategic direction
- Experience managing user access with operating systems
- Understanding security models including identities, roles and permissions
- Excellent verbal and written communication skills
- Analytical end-to-end thinking and problem-solving skills
- High School Diploma or GED required
- Bachelor's degree preferred
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time-off benefits
- Flexible spending account
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
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