Business Systems Analyst III
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Job Description
Business Systems Analyst delivering enterprise content management analysis, reporting, configuration, and Tier 2/3 OnBase support for First Citizens Bank.
Responsibilities:
- Deliver strategic insight into enterprise business systems through complex analysis, reporting, and operational support
- Serve as a technical subject matter expert on Hyland OnBase and broader Enterprise Content Management systems
- Gather business requirements and implement appropriate system specifications
- Monitor workflows for compliance and effectiveness
- Identify and resolve process bottlenecks through system testing, configuration, or workflow development
- Mentor or oversee less experienced analysts in the work group
- Source, compile, and interpret system and document metrics
- Analyze data for accuracy, storage efficiency, and workflow performance and communicate insights to stakeholders
- Determine business and system requirements for Hyland OnBase and ECM initiatives
- Communicate solutions through functional specifications, reports, project plans, and technical documentation
- Identify issues affecting document lifecycles or system processes and assist in remediation
- Ensure regulatory compliance through testing and analysis
- Produce advanced operational reporting based on data analysis, user input, and system testing
- Identify patterns, system bottlenecks, and improvement opportunities
- Develop automated workflow enhancements based on analysis results
- Provide expert Tier 2/3 technical support for OnBase and related ECM platforms
- Resolve escalated inquiries, maintain system stability, and improve the end-user experience
- Implement recommended system modifications and upgrades
- Guide business units on platform capabilities and data output
Requirements:
- Bachelor’s Degree and 4 years of experience in Systems Support, Business Analytics, or Enterprise Content Management (ECM) Operations Support; OR High School Diploma or GED and 8 years of relevant experience
- Hands-on experience administering, configuring, or supporting the Hyland OnBase platform, including Workflow, Unity Client, Document Types, Keywords, or Reporting Dashboards
- Role may only be hired in AZ, FL, GA, IL, NC, or TX
- Preferred: Active Hyland OnBase certifications such as OCSA, OCWA, OCWV, or OCSE
- Preferred: AIIM Certified Information Professional (CIP) or Information Governance Professional (IGP)
- Preferred: IIBA CBAP/CCBA certification or familiarity with SQL and relational databases for custom reporting and troubleshooting
Benefits:
- Variable incentives, bonuses, benefits, and/or other awards may be included in total compensation
- Competitive, thoughtfully designed and quality benefits program
- Benefits information available at https://jobs.firstcitizens.com/benefits
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