Technical Business Analyst
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Job Description
Technical Business Analyst translating clinical workflows into Jira requirements, specifications, and test cases. Supporting Fonemed’s secure cloud-native virtual-care platform and healthcare software teams.
Responsibilities:
- Bridge clinical and business stakeholders with software development and quality assurance teams
- Gather, analyze, and clarify business, clinical, and technical requirements with internal stakeholders and external customers
- Support new client implementations and development of new capabilities
- Develop and document business requirements, clinical workflows, functional specifications, Jira user stories, and acceptance criteria
- Create and maintain documentation of business processes, system workflows, data flows, integrations, and technical dependencies
- Identify and address gaps, ambiguities, risks, dependencies, and scope changes throughout the software development lifecycle
- Support QA teams with test scenarios, requirement clarification, defect investigation, and validation against acceptance criteria
- Participate in Agile activities including backlog refinement, sprint planning, sprint reviews, and retrospectives
- Collaborate with developers and cloud architects on APIs, system integrations, data, and AWS cloud services
- Incorporate healthcare privacy, security, compliance, and patient safety considerations into requirements and technical documentation
- Use AI tools to improve requirements analysis, documentation, user story development, and test case creation while validating outputs and following security and privacy policies
- Report to the Manager of Software Development and Architecture
Requirements:
- Degree or diploma in Computer Science, Information Systems, Business Analysis, Health Informatics, or a related field
- 3+ years of experience in business analysis, technical analysis, or a related role within a software development environment
- Exceptional written communication and documentation skills
- Ability to translate complex business and technical concepts into clear, actionable specifications
- Proficiency in requirements gathering, stakeholder engagement, business process analysis, and workflow documentation
- Experience writing user stories, acceptance criteria, functional specifications, and supporting test cases
- Experience supporting user acceptance testing (UAT), investigating defects, and collaborating with software development and QA teams
- Hands-on experience using AI tools to develop and refine requirements, documentation, and user stories
- Proficiency with Jira and Confluence, or comparable software development management and collaboration platforms
- Experience working within Agile/Scrum methodologies and understanding of the software development lifecycle (SDLC)
- Experience creating process flows and technical diagrams using Lucidchart, Mermaid, or similar platforms
- Working knowledge of REST APIs, JSON, and system integrations
- Preferred: Experience in healthcare, telehealth, or clinical software environments
- Preferred: Experience supporting AI initiatives, including requirements gathering, use case definition, and integration of AI capabilities
- Preferred: Familiarity with HL7/FHIR
- Preferred: Working knowledge of AWS cloud services and cloud-based application architectures
- Preferred: Familiarity with HIPAA, PIPEDA, and applicable provincial health information privacy legislation
- Preferred: Familiarity with SOC 2, NIST, and ISO/IEC 27001
- Legal ability to work in Canada
Benefits:
- Remote work arrangement
- Full-time employment
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