IT Business Analyst
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Job Description
IT Business Analyst translating business processes into ERP, CRM, and integration solutions for Cardinal Health. Supporting requirements, UAT, data flows, and AI-assisted IT workflows.
Responsibilities:
- Partner with business leaders, product owners, and IT teams to identify business needs and deliver enterprise application solutions across ERP, CRM, and integration platforms
- Participate in conversations with business partners to understand requirements, investigate operations, and identify viable solution options
- Develop business process knowledge and create process flow diagrams, functional requirements, and related documentation
- Translate business needs into user stories, acceptance criteria, and system documentation using Jira or Azure DevOps
- Partner with ERP and CRM technical teams to support process enhancements and cross-system data flows
- Support data mapping, interface concepts, and reporting requirements between enterprise systems
- Collaborate with business users and technical teams to coordinate and execute User Acceptance Testing (UAT) and defect management
- Communicate technical concepts and project progress to business partners and IT support teams
- Learn new enterprise applications, IT tools, and technologies
- Apply AI-assisted productivity tools to streamline requirements analysis, documentation, and testing workflows
- Contribute to complex projects, technical solutions, policies, and procedures
- May mentor less experienced colleagues
Requirements:
- Bachelor's degree in a related field preferred, or equivalent work experience preferred
- 4–8 years of Business Analysis or related experience supporting enterprise applications, preferred
- Functional knowledge of enterprise ERP systems (e.g., SAP) and processes, preferred
- Familiarity with enterprise CRM platforms (e.g., Salesforce) and integrations, preferred
- Experience documenting user stories and managing backlogs (Jira, Azure DevOps), preferred
- Experience with process mapping and flow diagramming (Visio, Lucidchart), preferred
- Experience with test execution, defect triage, and UAT coordination, preferred
- Strong verbal and written communication skills with the ability to bridge business and technical teams, required
- Willingness and enthusiasm to learn new IT applications, system configurations, and modern technologies, required
- Familiarity with AI tools (e.g., Microsoft Copilot, generative AI for documentation, or platform AI capabilities), preferred
Benefits:
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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