Business Analyst I, II, III – Personal & Commercial Residential Insurance
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Job Description
Business Analyst improving policy and claims administration systems for WRM’s property and casualty insurance operations. Translating insurance workflows into requirements and supporting testing, enhancements, and production issues.
Responsibilities:
- Partner with Underwriting, Product, Operations, Compliance, Claims, and Technology teams to gather and document business requirements
- Translate underwriting and/or claims guidelines, eligibility rules, rates, forms, endorsements, and workflows into functional system requirements
- Support enhancements and configuration of online quote/bind applications and policy/claims administration systems
- Create user stories, business process flows, requirement documentation, acceptance criteria, and traceability artifacts
- Analyze impacts of product or regulatory changes on system functionality and business processes
- Participate in or lead requirements workshops, discovery sessions, and backlog refinement meetings
- Manage changing priorities and scope while keeping requirements clear, documented, and approved
- Participate in testing validation, defect triage, and production implementation activities
- Provide timely communication and status updates to stakeholders
- Maintain documentation in Confluence as the single source of truth for requirements, workflows, business rules, system behaviors, and configuration details
- Develop and execute test plans, track defects, and coordinate fixes
- Ensure delivered solutions meet business requirements, quality standards, and compliance expectations
- Troubleshoot system issues, identify root causes, and coordinate resolution with IT and development teams
- Support production incidents and escalated help desk tickets
- Communicate issue status, risks, and resolution progress to business partners
- Review escalated Service Desk tickets and identify opportunities for process improvement, knowledge base development, and training
- Facilitate transition of repeatable support activities and issue resolution from higher support tiers to Level 1 Service Desk teams
Requirements:
- Bachelor’s degree or equivalent combination of education and relevant work experience
- Professional experience in the Property & Casualty Homeowners and/or Residential Commercial insurance industry in a Business Analyst capacity
- Experience with requirements elicitation, documentation, and collaboration with technical teams to implement changes to insurance or policy administration systems
- Experience analyzing business problems, troubleshooting issues, and applying logical, detail-oriented approaches with limited supervision
- Experience managing multiple assignments, prioritizing work, managing scope, and driving work to completion with minimal supervision
- Experience working with cross-functional teams, business stakeholders, and technical resources
- Experience working in Agile / Scrum or sprint-based delivery environments
- Ability to understand technical concepts and communicate effectively with developers and system vendors
- Strong attention to detail when working with policy, forms, rating, claims, or billing system changes
- Strong analytical, critical-thinking, problem-solving, and issue-resolution skills
- Ability to understand complex business processes, system workflows, and dependencies
- Proficiency with business analysis, documentation, and collaboration tools
- Preferred: 3+ years of professional experience in a Business Analyst role within the Property & Casualty insurance industry
- Preferred: Experience supporting Homeowners and/or Residential Commercial lines for Florida, Texas, and/or California risks
- Preferred: Experience with Duck Creek
- Preferred: Familiarity with regulated environments such as Florida and/or Texas
- Preferred: Insurance carrier or MGA background
- Permanent U.S. work authorization required; employer sponsorship is not offered now or in the future
Benefits:
- Fully remote work arrangement
- Full-time employment
- Equal employment opportunity commitment
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