Business Analyst I, II, III – Personal & Commercial Residential Insurance
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Job Description
Business Analyst enhancing policy and claims systems for WRM’s property insurance operations. Translating insurance workflows into requirements and supporting testing, production issues, and delivery.
Responsibilities:
- Partner with Underwriting, Product, Operations, Compliance, Claims, and Technology teams to gather and document business requirements
- Translate underwriting and/or claims guidelines, eligibility rules, rates, forms, endorsements, and workflows into functional system requirements
- Support enhancements and configuration of online quote/bind applications and policy/claims administration systems
- Create user stories, business process flows, requirement documentation, acceptance criteria, and traceability artifacts
- Analyze impacts of product or regulatory changes to system functionality and business processes
- Participate in or lead requirements workshops, discovery sessions, and backlog refinement meetings
- Manage changing priorities and scope while ensuring requirements remain clear, documented, and approved
- Participate in testing validation, defect triage, and production implementation activities
- Provide clear, timely communication and status updates to stakeholders
- Maintain Confluence as the single source of truth for requirements, workflows, business rules, system behaviors, and configuration details
- Develop and execute test plans, track defects, and coordinate fixes
- Ensure delivered solutions meet business requirements, quality standards, and compliance expectations
- Troubleshoot system issues, identify root causes, and coordinate resolution with IT and development teams
- Support production incidents and escalated help desk tickets
- Communicate issue status, risks, and resolution progress to business partners
- Review escalated Service Desk tickets and identify opportunities for process improvement, knowledge base development, and training
- Facilitate transition of repeatable support activities and issue resolution to Level 1 Service Desk teams
Requirements:
- Bachelor’s degree or equivalent combination of education and relevant work experience
- Professional experience in the Property & Casualty Homeowners and/or Residential Commercial insurance industry functioning in a Business Analyst capacity, including requirements elicitation, documentation, and collaboration with technical teams to implement changes to insurance or policy administration systems
- Experience analyzing business problems, troubleshooting issues, and applying logical, detail-oriented approaches to develop effective solutions with limited supervision
- Experience managing multiple assignments simultaneously, prioritizing work, managing scope, and driving work to completion with minimal supervision in a fast-paced, results-driven environment
- Experience working with cross-functional teams, business stakeholders, and technical resources
- Experience working in Agile / Scrum or sprint-based delivery environments
- 3+ years of professional experience in a Business Analyst role within the Property & Casualty insurance industry
- Experience supporting Homeowners and/or Residential Commercial lines for Florida, Texas, and/or California risks, including state-specific products, forms, rating, underwriting, or regulatory requirements
- Experience with Duck Creek
- Familiarity with regulated environments such as Florida and/or Texas
- Ability to understand technical concepts and communicate effectively with developers and system vendors
- Strong attention to detail when working with policy, forms, rating, claims, or billing system changes
- Strong analytical and critical-thinking skills
- Ability to work independently with minimal supervision
- Strong problem-solving skills, including researching issues, recreating steps, identifying root causes, and recommending practical solutions
- Ability to understand complex business processes, system workflows, and dependencies
- Proficiency with business analysis, documentation, and collaboration tools
- Permanent U.S. work authorization; employer sponsorship is not offered now or in the future
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