Implementation Analyst
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Job Description
Implementation Analyst supporting August platform rollout for senior living operators. Responsible for system configuration, data preparation, training, and process improvement.
Responsibilities:
- Support full-cycle implementations by executing key tasks across multiple customer projects
- Configure the August platform based on defined workflows and requirements
- Prepare, clean, and validate data for migrations and system setup
- Build and maintain spreadsheets, templates, and tracking tools to support implementations
- Join customer calls to take notes, track action items, and follow up on next steps
- Assist with training preparation and delivery, ensuring customers feel confident using the platform
- Partner with Implementation Managers to document workflows, requirements, and decisions
- Identify opportunities to improve internal processes, tools, and documentation
- Collaborate cross-functionally with Product, Engineering, and Customer Success teams to support customer needs
- Manage multiple workstreams simultaneously while maintaining attention to detail and quality
Requirements:
- Bachelor’s degree required; demonstrated interest in technology, data, or process-driven work is a plus
- Up to 2 years of experience (internships, coursework, or early career roles welcome)
- Strong interest in technology, SaaS, or healthcare systems
- Highly organized with strong attention to detail and ability to manage multiple tasks
- Comfortable working in spreadsheets (Excel/Google Sheets) and learning new systems quickly
- Strong problem-solving skills with a willingness to dig into ambiguous or unfamiliar challenges
- Clear and professional communication skills, with comfort in customer-facing settings
- Proactive and resourceful—willing to take ownership and figure things out
- Excited to work in a fast-paced, evolving environment
- Nice to have: Experience with data entry, data analysis, or system configuration; exposure to SaaS, healthcare, or senior living environments; familiarity with project management or implementation work
Benefits:
- 100% company-paid premiums for health, dental, and vision coverage
- Company contributions to your HSA
- 2% 401(k) match
- Flexible time off policy
- 100% paid family leave
- All-expenses-paid, in-person company offsites twice a year
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