Implementation Manager
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Job Description
Implementation Manager for CRIO, managing client onboarding and optimizing customer experiences in clinical research. Collaborating with cross-functional teams to streamline processes and enhance client satisfaction.
Responsibilities:
- Manage onboarding process for newly-signed CRIO clients
- Evaluate product / feature use, and coordinate engagement through structured onboarding process
- Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process
- Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings
- Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge.
Requirements:
- BA/BS degree preferred
- 1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience
- Excellent writing, interpersonal, organizational and time management skills
- Strong PC/Mac skills including proficiency with Office Suite/G Suite tools
- Ability to work independently yet support team responsibilities and goals
- High integrity and positive can-do attitude
- Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence)
- Experience with Looker a plus
- Prior work experience in healthcare, SAAS, clinical research or academia
Benefits:
- Professional development opportunities
- Flexible work arrangements
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