Implementation Specialist
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Job Description
Implementation Specialist driving customer training for Beyond's Revenue Management System. Collaborating across teams to ensure smooth onboarding and integration for property management systems.
Responsibilities:
- Technical Implementation: You will support the Customer Experience organization with account configuration and customizations, helping ensure a smooth onboarding and set up
- Integrations & Migrations: You will facilitate the integration and migration of Property Management Systems (PMS) with Beyond, ensuring the process is seamless for customers
- Product Integration & Readiness: You will contribute to go-to-market validation frameworks, ensuring new integrations are launch-ready, meet customer expectations, and are properly documented
- Documentation: You will create and maintain clear, up-to-date documentation on technical, product, and go-to-market processes to support both internal teams and customers
- Product Expertise: You will develop and maintain a deep knowledge of Beyond’s products, integrations, features, and pricing algorithm in order to provide expert guidance and documentation
- Troubleshooting & Support: You will address and resolve technical or integration-related inquiries, collaborating with Product and Support as needed
- Cross-Functional Collaboration: You will work closely with Product Integration, Onboarding, Customer Success and Support teams to improve processes and the overall customer experience
Requirements:
- 2+ years of relevant experience in technical support, implementation.
- Fluent in English (additional European Languages are a plus).
- A solid understanding of implementation best practices
- Experience in maintaining / creating support center articles and documentation.
- Methodic and analytical thinker with strong problem-solving skills
- Attention to detail and a process-driven mindset
- Proven ability to manage multiple projects simultaneously
- Demonstrated ability to quickly learn and use cloud-based SaaS solutions
- Demonstrated ability to use, clean and format Excel tables and similar systems
- Experience with systems migrations and set-up
- Highly motivated and a driven self-starter
- Experience using tools like Jira, Posthog, Excel or similar systems is a plus.
Benefits:
- stock options
- unlimited PTO
- private health insurance
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