Inbound Customer Service Representative
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Job Description
Inbound customer service representative handling phone-based scheduling for ACC Premiere’s branded consumer-support programs. Working remotely with employer-provided equipment and paid training.
Responsibilities:
- Consult with customers to understand their scheduling needs and determine the best option
- Deliver exceptional service experiences for consumers of well-known brands through phone
- Adapt to different types of customers and use positive language to represent yourself and the Company
- Complete product training and systems training
- Attend live remote training
- Work Monday-Friday
- Complete first-shift daytime training and work the second shift after training, consisting of afternoons and evenings
Requirements:
- High school diploma required
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Excellent written and verbal communication skills
- Experience with diagnosing and troubleshooting
- Familiarity with supporting consumer products and/or services
- Excellent verbal communication skills
- Dedicated home office workspace, ideally a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet with a direct connection to the router
- Three power connections
- No personal disruptions during scheduled hours
- Continuous availability throughout the shift
- 100% attendance required during training
Benefits:
- Paid training
- Equipment supplied by the employer
- Promote-from-within culture
- Employee-centric work environment
- Live remote training
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