Information Center Assistant Manager
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Job Description
Assistant Manager managing Information Center staff at DCU providing service excellence. Overseeing coaching, performance, and collaboration in a credit union environment.
Responsibilities:
- Manage, supervise, coach, and assist team members
- Provide performance development opportunities for Information Center staff
- Support DCU's Service Excellence initiative through direct coaching
- Facilitate regular team meetings and one on one coaching sessions
Requirements:
- High School diploma or equivalent
- Previous contact center supervisor or management experience
- Strong technical skills, including proficiency in all MS Office programs and contact center related systems
- Excellent verbal and written communication skills
- Strong analytical skills
Benefits:
- Health insurance
- 401(k) matching
- Professional development opportunities
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