Installed Base Manager
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Job Description
Installed Base Manager managing processes for data integrity and efficiency at ABB. Leading cross-functional coordination for installed base activities across the United States.
Responsibilities:
- Lead installed base management operations by developing, standardizing, and continuously improving processes, workflows, and best practices to ensure scalable and efficient data management across the US organization.
- Coordinate cross-functionally with Factory and Sales teams to ensure accurate transfer, validation, and maintenance of installed base data, including container uploads, sales transfers, and customer site confirmations.
- Serve as the primary installed base platform administrator and user support lead, providing training, troubleshooting, onboarding, access rights management, and guidance to internal stakeholders.
- Own data quality, governance, and site validation activities by reviewing and approving site entries, maintaining data integrity, resolving discrepancies, and driving ongoing cleanup and reporting initiatives.
Requirements:
- Bachelor's degree in Business Administration, Engineering, Operations, or a related field or equivalent work experience associated with the job description.
- 3+ years of experience in data management, operations, sales operations, or a related discipline, ideally in electrical industry.
- Experience working cross-functionally with sales, operations, and manufacturing teams.
- Excellent organizational skills with a high attention to detail and data accuracy.
- Strong communication and interpersonal skills with the ability to engage stakeholders at all levels.
- Proficiency in CRM and/or installed base management platforms (e.g., Salesforce, SAP).
- Preferred background includes: process formalization or change management initiatives, and an understanding of installed base or asset management processes and tools.
Benefits:
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
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