Instructional Design Specialist
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Job Description
Instructional Design Specialist creating training programs and materials for The UPS Store’s 5,500+ retail shipping, postal, printing, and business service centers. Managing instructional design, LMS content, and learning evaluations.
Responsibilities:
- Support the design and creation of The UPS Store franchise network training programs and materials using instructional design methods
- Work with subject matter experts, managers, vendors, and cross-functional teams to understand policies, procedures, systems, and skills requiring instruction
- Recommend training solutions aligned with project and company objectives
- Manage and coordinate the design, development, and implementation of instructor-led training programs
- Develop Trainer Guides, Participant Guides, trainer slide decks, Quick Reference Guides, FAQs, Job Aids, Information Sheets, instructional video scripts, and Web-based Trainings
- Upload new training elements into the learning management system for the franchise network
- Coordinate with SMEs and project managers throughout course development
- Produce instructional materials for classroom, e-learning, video, and written job aid delivery methods
- Develop course content outlines, curricula, creative concepts, storyboards, and scripts
- Gather training-needs data and learning interventions
- Write course content and create relevant graphics
- Collect and review text, graphics, animations, audio, glossary content, and test questions
- Identify online learning technology innovations and suggest project improvements
- Design evaluation tools such as surveys and questionnaires to measure training effectiveness
Requirements:
- Experience demonstrating proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint)
- Basic knowledge of visual design principles and the ability to create visually appealing and engaging learning materials
- Excellent written and verbal communication skills for collaborating with stakeholders, developing instructional content, and providing feedback
- Experience creating executive-level reports, dashboards, and data visualizations that communicate training participation, completion rates, knowledge retention, and program performance trends
- Instructional Design experience in a corporate environment
- Bachelor’s Degree (or internationally comparable degree) – Instructional Design, Business Administration, Training and Development, Project Management, English, Graphic Design, or related discipline (preferred)
- Experience in an adult learning or training environment (preferred)
- Experience using Learning Management Systems (LMS) (preferred)
- Experience using Adobe Suites, Rise 360, Articulate, and/or Storyline (preferred)
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