Instructional Designer, Casualty Claims
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Job Description
Instructional Designer developing casualty claims training for Allstate’s adjuster workforce. Designing simulations and facilitating learning to improve claim judgment, negotiation, and customer outcomes.
Responsibilities:
- Support the design and delivery of Casualty Injury College to build adjuster capability
- Design and deliver learning that strengthens claim judgment, evaluation accuracy, negotiation strategy, and customer communication
- Create practice-based, real-world learning experiences to improve quality, cycle time, and customer satisfaction
- Coach and support learners and designers through learning exercises
- Maintain the catalog of offerings and recommend content for business-unit and enterprise needs
- Coordinate initial setup of classes and learning initiatives
- Measure learning effectiveness and recommend improvements to learner understanding
- Design and deliver learning offerings aligned with business and enterprise strategy as part of an agile team
- Support talent management practices within learning offerings
- Build and maintain relationships with business partners, clients, and cross-functional teams
- Drive adoption of a skills-based culture through learning design and delivery
- Participate in audits and quality reviews of learning systems
- No supervisory duties
Requirements:
- Casualty claims expertise
- Strong knowledge of evaluation accuracy and exposure recognition
- Strong knowledge of medical literacy and causation
- Strong knowledge of demand handling and negotiation strategy
- Strong knowledge of litigation fundamentals, discovery, and settlement strategy
- Strong knowledge of desk and pending management
- Experience designing blended learning solutions, including ILT, VILT, simulations, job aids, and assessments
- Ability to deliver engaging, interactive instructor-led and virtual training sessions
- Ability to design and facilitate end-to-end claim simulations and applied learning experiences
- Ability to provide actionable coaching and feedback
- Ability to use data and feedback to evaluate and improve learning outcomes
- Background investigation required
- Generally does not sponsor individuals for employment-based visas for this position
- Dedicated, private workspace free from distractions when working from home
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits:
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- Remote work arrangement
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