Learning and Development Specialist
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Job Description
Learning and Development Specialist developing training and AI learning content for Net at Work’s business systems. Supporting employee onboarding, technology adoption, and systems rollouts across the organization.
Responsibilities:
- Develop and deliver instructor-led, virtual, and self-paced training programs for employees
- Create presentations, job aids, quick reference guides, videos, process documentation, and knowledge articles
- Support employee adoption of ticketing platforms, HR systems, collaboration tools, and operational applications
- Translate system updates, process changes, and business requirements into learning content
- Conduct platform walkthroughs, testing, and hands-on exploration of workflows and user experiences
- Facilitate new system launches, enhancements, and adoption initiatives
- Develop and deliver foundational AI learning content and best practices
- Maintain and update training materials
- Partner with subject matter experts to gather information and validate training effectiveness
- Support employee onboarding and ongoing learning initiatives
- Track participation, feedback, and adoption metrics to improve learning programs
Requirements:
- 2-5 years of experience in corporate training, learning and development, employee enablement, instructional design, or systems training
- Experience creating training content and learning materials
- Strong presentation and facilitation skills
- Ability to quickly learn new software platforms and business processes
- Excellent written communication and documentation skills
- Strong organizational and project coordination abilities
- Proficiency with Microsoft 365 applications including PowerPoint, Teams, Excel, Word, and SharePoint
- Experience supporting software implementations or system rollouts
- Experience with ticketing systems, CRM platforms, HRIS platforms, or workflow applications
- Familiarity with learning management systems and digital learning tools
- Experience creating video-based learning content or microlearning assets
- Exposure to AI tools and AI-assisted content development
- Customer approval may be required for access to customer information, systems, and/or premises
Benefits:
- Bonus eligibility in accordance with the Company's plan
- Medical, Dental, Vision
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts with company contribution
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
- 8 Paid Holidays per year, including 1 floating holiday
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