IT Engineer
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Job Description
Onsite IT Engineer providing technical support to healthcare clients in Vero Beach, FL. Collaborating with executive teams and leading infrastructure improvements in Managed Service Provider context.
Responsibilities:
- Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.
- Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.
- Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
- Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
- Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.
- Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
- Act as the Subject Matter Expert (SME) for assigned clients, providing guidance and mentorship to team members as needed.
- Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.
- Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption.
- Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary.
- Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.
Requirements:
- Minimum Education: High School Diploma or GED required.
- Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
- Experience: 5+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred.
- Healthcare IT Experience: Previous experience in Healthcare IT is Required, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
- Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.
Benefits:
- Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
- 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
- Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
- Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
- People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.
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