IT Infrastructure & Security Engineer
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Job Description
IT Infrastructure & Security Engineer supporting user, network, and security operations for Paragone Solutions. Ensuring reliable and secure IT environment while optimizing system performance.
Responsibilities:
- Serve as a primary point of contact for troubleshooting hardware, software, and network issues
- Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance
- Configure and manage Office 365 and Azure tenants, including user and group administration
- Provide timely and professional remote and onsite support
- Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security
- Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users
- Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication
- Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture
- Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity
- Work with Cisco networking equipment, including switches, routers, and access points, to support LAN/WAN infrastructure
- Maintain endpoint security with antivirus/EDR tools, updates, and system hardening practices
- Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity
- Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts
- Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.
Requirements:
- Minimum of five (5) years of computer and network support experience
- High School Diploma or GED required; associate or bachelor’s degree in IT or related field preferred
- CompTIA A+ certification preferred (Network+, Security+, or Cisco certifications a plus)
- Extensive experience with Office 365 and Azure tenant management
- Skilled in computer system and network support, including standalone systems, laptops/desktops, and peripheral devices
- Strong working knowledge of Windows 10/11 configuration on both virtual and physical environments
- Experience with remote patch management tools (e.g., SCCM, Intune, WSUS) and endpoint administration
- Familiarity with Cisco networking technologies, including switches, routers, and network troubleshooting
- Solid understanding of network protocols, TCP/IP, VLANs, VPN, firewalls, and Active Directory/GPO
- Previous help desk or technical support experience required
- Excellent problem-solving, troubleshooting, and analytical abilities.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly motivated self-starter with a passion for learning and adapting to new technologies
- Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.
Benefits:
- Competitive salaries
- Relaxed, life-friendly work environment
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