IT Level 2 Support Engineer – Managed Services Provider
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Job Description
IT Level 2 Support Engineer for Managed Services Provider delivering tailored IT solutions. Focused on resolving technology-induced pain points for clients in a collaborative environment.
Responsibilities:
- Ability to troubleshoot complicated technical issues.
- Research & Explore new technologies.
- Ability to work under stress & deadline pressure.
- Ability to communicate effectively across different individuals, departments, and external parties.
- Ability to properly document service call notes, create and maintain checklists etc. and create diagrams.
Requirements:
- Excellent English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced
- 3+ Years of advanced IT support (MSP) experience
- Proficient in PowerShell / scripting.
- Advanced knowledge in server, firewall and networking.
- Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune.
- Must be a great communicator.
- Organized & Consistent.
- Team Player.
- Process-driven individual.
Benefits:
- Competitive salary.
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekly Incentives based on performance
- Weekends off.
- Hiring Bonus
- Growth Opportunities
- Referral Bonus
- National holidays pay double the hourly rate
- **US Holidays Off when applicable**
- **Best work environment in Santiago**
- **Morning shift available.**
- **Back-office positions**
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