IT Solution Analyst – License Entitlement Management
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Job Description
IT Solution Analyst maintaining license entitlement and support for U.S. client’s Software Asset Management. Collaborating with legal teams and analyzing software usage for cost optimization.
Responsibilities:
- Maintain accurate license entitlement and contract data in ServiceNow SAM Pro
- Support software maintenance renewals by collaborating with sourcing and legal
- Conduct license true-ups, de-scoping, and reclamation activities
- Analyze software usage and spend to identify cost savings and optimization opportunities
- Assist with planning, budgeting, and demand forecasting
- Handle operational and ad hoc requests to support the broader SAM organization
- Present findings and insights to team members and leadership
- Engage with external vendors as needed through sourcing
Requirements:
- 5–7 years of relevant experience in IT operations, SAM, licensing, or analytical roles
- Experience with ServiceNow SAM Pro, Flexera, USU, or similar software asset management tools
- Strong understanding of software licensing models and entitlement management
- Ability to read, interpret, and analyze End User License Agreements (EULAs)
- Proficiency in Excel; comfortable analyzing and presenting data
- Experience with Power BI for dashboard creation (or ability to learn quickly)
- Strong communication skills, with confidence in presenting findings to stakeholders
- Eager to learn, collaborative, and comfortable working across teams
Benefits:
- Competitive Compensation – $53–$63 per hour
- Comprehensive Benefits for you and your dependents.
- Medical, dental, vision, free tele‑health, HSA with company contribution, life and disability insurance, and 401k with matching
- Paid Time Off – Offers paid time away from work
- Remote Work Flexibility – Enjoy a fully remote U.S. role
- Career Development – Access to professional development, mentorship, and growth pathways
- Supportive Team Culture – Work with SAM leaders who encourage continuous learning and improvement
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