IT Support Consultant, Bulgarian, German
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
IT Support Consultant providing remote assistance in resolving technical issues for a major IT service provider in Germany. Collaborating with teams to manage support tickets effectively.
Responsibilities:
- Competently and routinely resolve faults and incidents via remote access
- Clearly prioritize, classify, and document fault situations
- Manage and monitor tickets within the framework of our Service Level Agreements
- Share knowledge and transfer expertise
- Maintain and document information in our knowledge base
Requirements:
- Strong customer orientation and ability to multitask
- Excellent teamwork and communication skills
- Proper phone etiquette and active listening
- Strong troubleshooting and problem-solving skills
- Ideally several years of experience in customer support or an IT helpdesk
- Excellent spoken and written Bulgarian
- German language skills are advantageous
- Ability to prioritize, classify, and document tickets
Benefits:
- Secure position with one of Germany's largest IT service providers
- Opportunity to gain hands-on IT experience
- Open and collegial corporate culture with a trusting work environment
- Flat hierarchies and short decision-making paths
- Individual training opportunities and exciting professional challenges
- Flexible working hours to support work–life balance
- Attractive and modern workplace, including remote work options (Poland only)
- Social benefits
Similar Jobs
IT Support Intern
IT Support Intern assisting Binance.US with internal systems and technology. Role includes troubleshooting, user support, and operations collaboration.
Enterprise Architect – CAPPS Program
Enterprise Architect supporting Texas Comptroller of Public Accounts on the CAPPS Program. Providing consultative services and technical leadership across various systems.
Enterprise Architect
Enterprise Architect leading enterprise architecture strategies for retail and supply chain at Best Buy Canada. Drive technology solutions collaboration across product, engineering, and business teams.
Supervisor – Helpdesk Project
Supervisor for a Helpdesk project leading and managing a remote team in Bosnia. Responsibilities include performance evaluation, coaching, and driving team success with continuous improvement.
IT Supporter
IT Supporter enabling connected and location-independent learning at WBS GROUP. Responsible for optimizing existing software solutions and assisting with the implementation of new software.
IT Supporter – m/w/d
IT Supporter working within Digital Services facilitating remote and connected learning. Handling support inquiries, troubleshooting, and optimizing software solutions for diverse user groups.
Enterprise Architect
Enterprise Architect designing and implementing multi-cloud solutions for enterprise customers. Collaborating with internal teams to drive long-term customer success and revenue growth.
Service Technician II – IT Help Desk
IT Service Technician II providing hardware support and repairs for VytlOne. Investigate and resolve hardware, software, and communication problems for user departments.
Network IT Specialist
Technical support role diagnosing complex networking and hardware issues at Rockbot. Collaborating with cross-functional teams to enhance support operations and client experience.
IT Manager, Applications
IT Manager at TaskUs leading a team of Business Analysts. Focused on development, governance, and project collaboration across various business domains.
Senior Credit Manager, Real Estate
Senior Credit Manager assessing financial positions & managing risk restructuring efforts at TD Bank. Collaborating with internal and external stakeholders to optimize loan recovery strategies.
IT Manager
IT Manager overseeing technology operations and infrastructure management for Javvy Coffee Company. Developing security measures, managing IT systems, and ensuring efficient device usage across the organization.
Clinical Compliance & Audit Specialist
Clinical Compliance & Audit Specialist supporting Lumio Dental's compliance program through audit execution and quality oversight. Ensuring adherence to regulatory standards and payer requirements.
Senior IT Support Coordinator
Senior IT Support Coordinator providing technical support across multiple global locations for Locaria. Managing user accounts, coordinating team activities, and training end-users.
Tier 1 Helpdesk Support, English-Speaking
Provide Tier 1 Helpdesk support in Madrid for English-speaking users on a 6-month contract with IQVIA, a global provider of healthcare intelligence.
IT Manager, Release Management
IT Manager leading coordination of enterprise technology releases at CVS Health. Ensuring software and infrastructure releases are delivered efficiently and safely across teams.
IT Specialist
IT Specialist providing technical support for a no-code AI workflow platform. Maintaining IT systems and ensuring seamless operation of hardware, software, and network infrastructure.
Provider Audit Specialist
Provider Audit Specialist responsible for auditing hospital charge data and claims. Collaborating with internal teams to ensure billing compliance and recommend improvements.
IT Specialist
IT Specialist providing key technical support and management for Eduphoria’s remote workforce. Ensure secure access to tools and resources for educators.
IT Manager
IT Manager responsible for leading Information Technology vision and strategy for Stewart, managing IT teams and ensuring departmental goals are met.