Senior Technical Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Technical Support Specialist supporting ERP integrations and payment workflows. Troubleshooting complex accounting issues for Versapay’s accounts-receivable automation platform.
Responsibilities:
- Provide advanced functional and technical support for customers using Versapay's ERP integrations
- Support platforms including NetSuite, Sage Intacct, Microsoft Dynamics Business Central and Finance, and other ERP solutions
- Troubleshoot complex integration, payment processing, and accounting-related issues
- Partner with Product, Engineering, Customer Success, and Implementation teams
- Deliver exceptional customer experiences
- Own and resolve customer cases while managing escalations
- Meet success metrics including CSAT, SLA compliance, response times, Time to First Contact, and Time to Resolution
- Contribute to knowledge base articles and process improvements
- Collaborate across cross-functional teams
Requirements:
- 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity
- Experience with one or more ERP platforms, such as NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Microsoft Dynamics Finance & Operations, Acumatica, SAP Business One, or other enterprise ERP solutions
- Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field
- Strong understanding of accounting principles and core ERP business processes, including Order-to-Cash, Procure-to-Pay, Record-to-Report, Accounts Receivable, General Ledger, and Financial Reporting
- Demonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions
- Experience supporting ERP customers in a technical support or customer care environment
- Strong analytical, problem-solving, and critical thinking skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems
- ERP certifications are highly desirable
- Experience supporting payment integrations, APIs, middleware, or FinTech solutions
- Familiarity with ERP workflows, automation, reporting, and customization tools
- Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts
- Understanding of ERP customization frameworks such as SuiteScript, Power Platform, Business Central extensions, or Sage customization tools
- Strong organizational skills with exceptional attention to detail
- Customer-first mindset with a proactive approach to problem-solving
- Experience mentoring teammates or serving as a subject matter expert
Benefits:
- Opportunities for professional development and career growth
- Work alongside talented professionals supporting enterprise ERP solutions
- Customer-focused team committed to exceptional service and continuous innovation
Similar Jobs
IT Manager
IT Manager overseeing infrastructure, security, support, and hardware operations for Magna Technology Group’s Salesforce-focused digital transformation consultancy. Fully remote across India.
Senior Technical Support Specialist
Senior Technical Support Specialist troubleshooting ERP integrations, payment processing, and accounting issues. Supporting Versapay’s B2B accounts-receivable platform customers alongside Product, Engineering, and Customer Success teams.
Technical Support Specialist / Engineer – Electrical Components, Converter Technology
Technischer Support für Umrichtertechnik bei einem Windenergieanlagen-Instandhalter. Fehleranalyse, Fernunterstützung und technische Dokumentation für Serviceteams, Kunden und Vertragspartner.
SAP Enterprise Architect
SAP Enterprise Architect leading federal SAP transformation and student information system modernization. Defining target architecture, roadmaps, integration, security, and sustainment strategy.
Enterprise Architect – SAP
Enterprise Architect leading SAP S4 HANA transformation, architecture governance, and solution integration. Supporting Convatec’s global medical products and chronic-care solutions business.
Help Desk II
Help Desk II Technician resolving escalated IT issues for Harbor IT’s managed-service clients. Supporting Microsoft 365, Intune, Active Directory, endpoint security, and network environments.
Technical Support Specialist – Tier 1
Tier 1 Support Specialist supporting PerfectServe’s healthcare communication and scheduling solutions. Troubleshooting user, messaging, account, mobile, and web issues for clinical customers.
Technical Support Specialist
Technical Support Specialist supporting Ting customers by phone and email. Troubleshooting smart-home fire-prevention technology and testing software and hardware.
IT Manager
IT Manager leading CAS’s remote IT operations, helpdesk, device lifecycle, and team performance. Supporting technology delivery and client relationships for U.S.-focused staffing services.
IT Specialist
Contract IT Specialist supporting Customer.io’s automated messaging SaaS platform. Managing remote IT support, access, devices, and compliance operations.
Atencion al Cliente, Soporte Tecnico
Atención al cliente y soporte técnico remoto para GEA, empresa peruana de servicios asistenciales. Gestión de consultas en Contact Center con horario rotativo de turno tarde.
Senior Helpdesk Officer
Senior Helpdesk Officer resolving complex application incidents for Naseej, a digital transformation and learning technology company. Supervising helpdesk agents and improving service performance.
Technical Support Specialist
Technical Support Specialist providing product and technical support for Cordance’s acquired B2B SaaS companies. Resolving customer issues and improving knowledge resources with Customer Success, Product, and Development teams.
EDI Helpdesk Representative
Remote EDI helpdesk representative supporting healthcare providers and transactions for Montana Medicaid. Researching issues, resolving inquiries, and maintaining accurate provider updates at Gainwell Technologies.
Enterprise Architect – SAP Cloud Transformation
Enterprise Architect für SAP- und Cloud-Transformationen bei DATAGROUP, einem deutschen IT-Dienstleister. Entwicklung von Zielarchitekturen und Begleitung komplexer Transformationsprogramme.
IT Operations Consultant, IT Specialist (Full-Time/Part-Time)
IT-Operations Consultant betreut und migriert Infrastruktur- und Produktions-IT für Techem, den Gebäudedigitalisierungsdienstleister. Deutschlandweite Tätigkeit mit mobilem Arbeiten und hoher Reisetätigkeit.
Technical Support Specialist II
Technical Support Specialist II helping ConnectWise partners resolve software issues. Providing troubleshooting, incident escalation, and product guidance across support channels.
Help Desk Analyst – HIOS
Help Desk Analyst providing Tier 2/3 HIOS application support for Pluribus Digital’s government clients. Troubleshooting issues, analyzing requirements, testing fixes, and improving public-service systems.
Principal Software Engineer, IT Software Engineers
Principal Software Engineer building secure, continuously deployed software for FuturePlan, Ascensus’s retirement-plan administration business. Leading architecture, Scrum delivery, mentoring, and technical innovation.
Technical Support Specialist
Technical Support Specialist supporting Telzio’s VoIP platform through multichannel troubleshooting. Resolving networking and call-quality issues while collaborating with product and development teams.