IT Support Intern
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Job Description
IT Support Intern assisting Binance.US with internal systems and technology. Role includes troubleshooting, user support, and operations collaboration.
Responsibilities:
- Troubleshoot operating systems and software applications across the organization.
- Respond to and resolve trouble tickets in a timely manner.
- Apply patches, updates, and security configurations to systems.
- Manage user accounts and permissions, primarily through Okta.
- Configure and manage mobile devices using an MDM platform.
- Administer and maintain Okta for user lifecycle management, authentication, and authorization.
- Configure and customize Slack for team communication and integrate it with other tools.
- Manage resources and services within enterprise productivity suites such as Google.
- Jira Service Management for ticketing.
Requirements:
- Working towards or recently completed a degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- Experience with MacOS and Chromebooks.
- Familiarity with Okta, Slack, and Google Workspace.
- Understanding of operating systems, networking, enterprise productivity tools, and identity management.
- Ability to troubleshoot and resolve technical issues effectively.
- Excellent communication and collaboration skills to work with both technical and non-technical teams.
- Proven ability to manage tasks meticulously and ensure accuracy.
Benefits:
- Unlimited PTO (for salaried FTE roles); 12 weeks fully paid Parental Bonding Leave.
- Mental wellness benefits; free 1:1 virtual visits with a licensed mental wellness professional; comprehensive competitive health benefits.
- Fully remote, cameras-on culture with work-from-home equipment reimbursements available to new hires.
- Annual professional development budget; free 1:1 virtual visits with a career coach; 401k plan with employer match.
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