IT Support – Operations Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote IT Support & Operations Engineer providing proactive support for user IT issues across multiple managed clients. Collaborating with internal teams and ensuring efficient IT operations with a focus on security.
Responsibilities:
- Provide remote IT support to end users across multiple managed clients
- Troubleshoot user issues related to laptops, desktops, accounts, permissions, email, and general IT operations
- Support both Microsoft and Google workplace environments
- Manage IT tickets through various platforms with clear documentation and ownership
- Collaborate closely with client’s internal IT team
Requirements:
- 2–4 years of experience in IT support, service desk, or similar client-facing IT role
- Good working knowledge of Microsoft 365 and/or Google Workspace
- Hands-on familiarity with both Windows and Mac operating systems
- Experience supporting collaboration platforms such as Microsoft Teams, Slack, Zoom, and Google Meet
- Basic awareness of cybersecurity practices and endpoint protection
Benefits:
- User-centric, proactive IT support engagements
- Tools to manage IT tickets
- Flexibility for working hours
- Opportunities for process improvements
- Strong collaboration with internal IT teams
Similar Jobs
Technical Customer Support Associate
Customer Support Associate providing technical support for OMS clients in the UK and US. Joining a small team to enhance client experience with AI support tools and internal processes.
Technical Customer Support Agent – Temporary
Technical Customer Support Agent providing customer support and Tier 1 technical assistance. Addressing incidents and resolving user inquiries while maintaining a high level of customer service.
Senior Enterprise Architect
Senior Enterprise Architect responsible for defining and governing technology vision for CAPPS. Collaborating with various teams to ensure alignment with business goals and leading architectural leadership in digital transformation.
Senior PeopleSoft Enterprise Architect
Senior PeopleSoft Enterprise Architect providing consultative services and strategic direction for large-scale PeopleSoft environments at Cayuse. Collaborating with stakeholders to deliver compliant, high-performing enterprise solutions.
Lead Enterprise Architect
Lead Enterprise Architect at Cayuse Civil Services overseeing ERP program architecture and strategy. Collaborating with teams to align technical roadmaps with business goals while ensuring security and compliance.
Senior IT Enterprise Architect
Senior IT Enterprise Architect supporting management of Eurofins Scientific's application landscape. Collaborating with stakeholders to drive business outcomes and ensuring effective architecture design.
Help Desk Lead
IT Service Desk Lead overseeing technical excellence for an Australian healthcare organization. Driving continuous improvement, mentoring teams, and implementing ITIL standards.
Staff Business Analyst – IT Infrastructure Planning
IT Infrastructure Analyst managing infrastructure planning and financial analysis in a regulated medical device environment. Collaborating remotely while ensuring scalability, security, and cost-effectiveness of IT systems.
IT Support Intern
IT Support Intern assisting Binance.US with internal systems and technology. Role includes troubleshooting, user support, and operations collaboration.
IT Support Consultant, Bulgarian, German
IT Support Consultant providing remote assistance in resolving technical issues for a major IT service provider in Germany. Collaborating with teams to manage support tickets effectively.
Enterprise Architect – CAPPS Program
Enterprise Architect supporting Texas Comptroller of Public Accounts on the CAPPS Program. Providing consultative services and technical leadership across various systems.
Enterprise Architect
Enterprise Architect leading enterprise architecture strategies for retail and supply chain at Best Buy Canada. Drive technology solutions collaboration across product, engineering, and business teams.
Supervisor – Helpdesk Project
Supervisor for a Helpdesk project leading and managing a remote team in Bosnia. Responsibilities include performance evaluation, coaching, and driving team success with continuous improvement.
IT Supporter
IT Supporter enabling connected and location-independent learning at WBS GROUP. Responsible for optimizing existing software solutions and assisting with the implementation of new software.
IT Supporter – m/w/d
IT Supporter working within Digital Services facilitating remote and connected learning. Handling support inquiries, troubleshooting, and optimizing software solutions for diverse user groups.
Enterprise Architect
Enterprise Architect designing and implementing multi-cloud solutions for enterprise customers. Collaborating with internal teams to drive long-term customer success and revenue growth.
Service Technician II – IT Help Desk
IT Service Technician II providing hardware support and repairs for VytlOne. Investigate and resolve hardware, software, and communication problems for user departments.
Network IT Specialist
Technical support role diagnosing complex networking and hardware issues at Rockbot. Collaborating with cross-functional teams to enhance support operations and client experience.
IT Manager, Applications
IT Manager at TaskUs leading a team of Business Analysts. Focused on development, governance, and project collaboration across various business domains.
Senior Credit Manager, Real Estate
Senior Credit Manager assessing financial positions & managing risk restructuring efforts at TD Bank. Collaborating with internal and external stakeholders to optimize loan recovery strategies.