IT Supporter – m/w/d
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Job Description
IT Supporter working within Digital Services facilitating remote and connected learning. Handling support inquiries, troubleshooting, and optimizing software solutions for diverse user groups.
Responsibilities:
- Point of contact for various target groups and a wide range of IT topics
- Receive, process and resolve incoming support requests and tickets
- Classify and prioritize support requests for efficient handling
- Ensure the fastest possible restoration of PC workstation functionality in the event of faults
- Provide competent support and advice to users on IT-related questions and challenges
- Perform troubleshooting and systematic error analysis
- Carefully document all actions taken and support activities
Requirements:
- Successfully completed training in IT specialist fields (Fachinformatik) or equivalent qualification
- Solid and broad IT expertise
- Good hardware and software knowledge
- Independent, structured and solution-oriented way of working with a high level of personal responsibility
- Quick grasp of new topics, strong communication skills and a hands-on mentality
- Ability to work in a team and willingness to cooperate
- Very good German language skills, written and spoken
- Experience working with ticketing systems (e.g., OTOBO)
Benefits:
- No specific benefits listed
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