Level 1 Help Desk Technician
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Job Description
Level 1 Help Desk Technician providing first-line IT support for a remote healthcare technology and medical billing organization. Troubleshooting Microsoft 365, devices, networks, accounts, and user access.
Responsibilities:
- Provide first-level technical support for hardware, software, and account-related issues
- Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
- Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
- Escalate advanced technical issues to senior IT staff when necessary
- Document tickets, troubleshooting steps, and resolutions accurately
- Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
- Support remote employees using remote access and support tools
- Maintain awareness of HIPAA and security best practices when handling systems and user data
- Deliver excellent customer service and maintain professionalism during high-pressure situations
- Help improve onboarding, documentation, and operational efficiency
- Contribute positively to company culture and team collaboration
Requirements:
- 1–3 years of prior IT help desk or technical support experience
- Experience supporting Microsoft 365 environments
- Familiarity with Windows and macOS troubleshooting
- Basic understanding of networking concepts, VPNs, printers, and endpoint devices
- Strong communication and organizational skills
- Ability to prioritize tasks and manage multiple requests simultaneously
- Experience with ticketing systems and remote support tools preferred
- Experience in healthcare or medical billing environments preferred
- Familiarity with HIPAA-compliant environments preferred
- Exposure to Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms preferred
- CompTIA A+, Network+, or equivalent certifications preferred
Benefits:
- Work-from-home arrangement
- Continuing education support and funding
- Charitable donation matching
- Remote happy hours
- Book club
- Goofy team activities
- Work-life balance culture
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