IT System Analyst
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Job Description
IT System Analyst supporting T-Rex’s federal cloud modernization for the U.S. Department of Education. Managing ServiceNow queues, cloud accounts, vulnerabilities, monitoring, audits, and inventory.
Responsibilities:
- Perform initial triage of ServiceNow tickets assigned to PVIOT-H work teams
- Assign tickets to appropriate team members
- Maintain SLA and KPI reporting
- Submit PUAs on behalf of T-Rex PIVOT-H staff
- Run quarterly account recertification reports for AWS and Azure
- Assist the Security Team with vulnerability reports
- Assign vulnerability-related tasks to engineers and administrators
- Coordinate POAM milestone planning and completion
- Attend and contribute to weekly internal and Department of Education vulnerability meetings
- Review AWS Health Alerts and coordinate required actions
- Investigate and troubleshoot system monitoring alerts
- Work with system teams to address alerts
- Set website maintenance windows
- Add, modify, and remove monitors on sites and SSL certificates
- Perform service account password changes
- Collect and provide artifacts for security audits and POAMs
- Manage inventory discovery tickets and unscannable IPs
- Submit monthly and quarterly AWS and Azure inventory reports to security for CSAM submission
Requirements:
- Must be a US Citizen with the ability to obtain a Public Trust clearance
- Bachelors degree and two (2) years or more of related experience or Masters degree
- Strong verbal and written communication skills
- Ability to work cross-functionally with different technical and business stakeholders
Benefits:
- Competitive salaries
- Performance bonuses
- Training and educational reimbursement
- Transamerica 401(k)
- Cigna healthcare benefits
- PTO available to use immediately upon joining (prorated based on start date)
- Paid parental leave
- Individual and family health, vision, and dental benefits
- Annual budget for training, professional development and tuition reimbursement
- 401(k) plan with company match fully vested after 60 days of employment
- Diverse and collaborative work environment
- Opportunities for professional growth
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