IT Systems and Support Manager
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Job Description
IT Systems and Support Manager at Luminos Fund responsible for IT support, infrastructure integrity, and cybersecurity compliance across global teams.
Responsibilities:
- Provide structured IT coverage across time zones (Africa, Europe, North America), including defined support windows and escalation protocols.
- Serve as the global point of accountability for IT systems, digital security, and user experience.
- Build systems that support staff operating in challenging and low-connectivity environments.
- Serve as primary contact for internal IT support across regions.
- Implement ticketing/helpdesk system with SLAs and performance tracking.
- Troubleshoot login, device, connectivity, and application issues.
- Provide structured onboarding/offboarding for global hires, including procuring and deploying laptops and other end-user devices in line with organizational standards.
- Lead administration of Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Outlook, OneNote, Intune, Entra ID/Azure AD), Google, Zoom, Slack, and others.
- Assess, redesign, and optimize SharePoint architecture for collaboration and knowledge management.
- Implement and monitor cybersecurity best practices.
- Conduct periodic security audits and risk assessments.
- Develop and manage incident response protocols.
- Lead major digital infrastructure projects (e.g., SharePoint redesign, systems integration).
Requirements:
- Bachelor’s Degree required.
- Minimum 5–7 years in IT systems administration and support.
- Demonstrated experience supporting globally distributed teams.
- Demonstrated experience designing and delivering training for colleagues with wide-ranging technology experience.
- Advanced expertise in Microsoft 365 ecosystem.
- Strong understanding of cybersecurity frameworks and data protection.
- Experience managing multi-country IT infrastructure.
- Excellent cross-cultural communication skills.
- Strong organization, collaboration, and time-management skills.
- Experience supporting teams in low-resource or fragile contexts strongly preferred.
- Fluency in written and spoken English required.
Benefits:
- Travel to Luminos offices in Africa is expected, with a minimum of 1–2 visits per key office annually during the first two years, and as needed thereafter.
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