Italian Speaking Customer Support
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Job Description
Italian-speaking remote customer support expert for Nestlé’s food and beverage products in Bosnia and Herzegovina. Advising customers by phone, email, and chat as a certified Coffee Specialist.
Responsibilities:
- Support and advise customers via phone, email, and chat
- Provide detailed information about products and services
- Process inquiries and cases to ensure clear and successful resolution
- Accurately document customer interactions and transactions in the system
- Ensure high customer satisfaction through excellent, premium service
- Work as a certified Coffee Specialist supporting a premium Nestlé Group client in the food and beverage industry
- Work scheduled shifts Monday–Saturday between 08:00 and 19:00
Requirements:
- Fluent Italian proficiency at C2 level
- English proficiency at C1 level is an advantage
- Strong communication skills, reliability, and commitment
- Willingness to learn and ability to work in a team
- Good computer literacy
- Permanent residence in Bosnia and Herzegovina
- Stable internet connection with minimum 10 Mbps download and 5 Mbps upload speeds
- Antenna routers and 5G routers are strictly prohibited
Benefits:
- Permanent contract
- Full-time position (40 hours per week)
- Immediate security: full-time contract effective from day one of training
- Paid 4-week onboarding/training
- Accommodation, transport, and all training expenses fully covered during training at the Sarajevo office
- Performance bonuses
- Additional compensation for working on public holidays or voluntary overtime
- Work equipment provided and shipped to your home
- Remote home-office work
- Two days off per week
- Shift schedules published 2 weeks in advance
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