Business Analyst
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Job Description
Business Analyst mapping processes, quantifying benefits, and writing requirements for JLL’s AI transformation office. Supporting automation solution design, testing, rollout, and adoption tracking.
Responsibilities:
- Run discovery with business line teams through interviews, workshops and observation of live work
- Document current processes, roles, costs and effort
- Map current-state and target-state processes, including volumes, handoffs, systems, exceptions and cycle times
- Build quantitative baselines from time, volume and cost data and maintain assumption logs
- Prepare benefit-case inputs, sensitivity checks and evidence trails for savings
- Write business requirements, user stories and acceptance criteria for automation and AI solutions
- Answer design questions as solutions are built
- Prepare implementation-plan inputs covering process changes, role changes, dependencies and business decisions
- Support user acceptance testing and rollout with transformation PMO and project management resources
- Capture adoption and usage data after go-live to support benefit tracking
- Use AI agents for transcription, synthesis, analysis and documentation, verifying outputs against source material
- Maintain documentation standards and support colleagues in applying them
- Contribute reusable templates, process libraries and design patterns
- Raise risks, scope changes and data gaps with the Strategy and Design Lead
Requirements:
- 5 or more years in business analysis, process improvement, operations consulting or transformation delivery
- Process mapping and current state documentation to a recognised notation or agreed standard
- Requirements elicitation and writing, including interviews, workshops, user stories and acceptance criteria
- Quantitative analysis, with Excel to a high standard and ability to build a baseline from raw volume, time and cost data
- Ability to run discovery conversations with experienced operational staff
- Fast and agile ways of working, comfortable operating with incomplete information and iterating to an outcome
- Practical understanding of AI and automation capabilities and limitations
- Ability to work with AI agents and check their output
- Ability to set priorities and timelines with minimal guidance, present finished work for sign-off, and escalate issues early
- Fluent written and spoken English for daily work with colleagues and stakeholders across time zones
- Preferred: consulting, strategy or transformation practice background
- Preferred: Power BI or comparable data analysis and visualisation tool
- Preferred: offshoring, shared service or platforming experience
- Preferred: real estate services, facilities management or comparable global services experience
- Preferred: exposure to automation or AI delivery, including workflow automation, agents or data products
Benefits:
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- AI-assisted application insights during recruitment
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