Senior Business Systems Analyst
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Job Description
Senior Business Systems Analyst supporting JLL's PeopleSoft financial systems. Monitoring production, resolving incidents, and delivering enhancements for finance operations.
Responsibilities:
- Support JLL's PeopleSoft 9.2 Financial Management platform within the IT organization
- Monitor system performance, data integrity, user experience, batch processes, and platform health
- Resolve complex production issues through root cause analysis and permanent fixes
- Respond to incidents, prioritize issues by business impact, and coordinate timely resolution
- Review, test, and implement configuration changes
- Gather requirements from finance and accounting teams and translate them into functional specifications
- Perform gap analysis and impact assessments for proposed changes
- Support PeopleSoft enhancements, implementations, integrations, and rollouts across business units and regions
- Create and maintain functional specifications, system documentation, process guides, training materials, and user guides
- Design, coordinate, and execute user acceptance, regression, and data validation testing
- Provide expert end-user support and serve as the PeopleSoft Financial Modules subject matter expert
- Analyze performance, optimize systems, investigate data issues using SQL and PSQuery, and improve processes through automation
- Coordinate with Oracle support, third-party vendors, and Level 2+ technical teams
- Mentor junior team members and transfer knowledge across IT teams
Requirements:
- 3-5 years supporting PeopleSoft Financial Management 9.2 in an enterprise IT environment
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
- Deep functional knowledge of PeopleSoft FSCM 9.2 modules with expertise in production support methodologies
- Experience with system monitoring and incident management
- SQL skills and PSQuery experience for rapid troubleshooting and data analysis
- Strong understanding of financial close processes and month-end support requirements
- Excellent communication and incident management capabilities
- Proven ability to work under pressure during critical business periods
Benefits:
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
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