Business Analyst – PFME, Brand Planning
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Job Description
Business Analyst supporting PFME and Brand Planning applications for North American operations. Managing business support, testing, user access, documentation, and transformation initiatives.
Responsibilities:
- Brindar soporte a aplicaciones y procesos de PFME (Planning for Marketing Expenditure) y Brand Planning en Norteamérica.
- Apoyar operaciones diarias, gestión de incidentes y defectos, actividades de pruebas, gestión de accesos, documentación de procesos e iniciativas de proyectos.
- Brindar soporte a procesos de Brand Planning, inversiones en marketing, gestión de presupuestos (WBS Management), flujos de aprobación, planificación financiera y cierre de período del mercado (PEC).
- Documentar procesos de negocio y mantener la documentación existente.
- Identificar oportunidades de mejora de procesos y eficiencia operativa.
- Apoyar la preparación del negocio para nuevas funcionalidades y versiones de los sistemas.
- Apoyar proyectos de Brand Planning y programas de transformación del negocio.
- Preparar, coordinar y ejecutar actividades de pruebas; preparar datos de prueba, realizar seguimiento de defectos, contactar usuarios y apoyar validaciones.
- Coordinar con usuarios de negocio durante ciclos de pruebas e implementaciones.
- Dar seguimiento a acciones, riesgos y dependencias de proyectos.
- Brindar soporte durante go-live y hypercare.
- Apoyar el onboarding de usuarios, coordinar solicitudes de acceso y asignación de perfiles.
- Mantener plantillas de perfiles y procesos de gobernanza de accesos, coordinando cambios con Market Role Coordinators.
- Apoyar implementaciones de Brand Next y cambios organizacionales.
- Elaborar y mantener guías de usuario, materiales de capacitación y documentación de procesos.
- Apoyar la incorporación de usuarios, la transferencia de conocimientos y la capacitación de usuarios finales.
- Mantener repositorios de documentación y procedimientos operativos.
- Promover el intercambio de conocimientos y el aprendizaje continuo dentro del equipo.
Requirements:
- Entre 1 y 3 años de experiencia como Business Analyst, Functional Analyst, Application Analyst o en una posición similar.
- Experiencia con SAP SD, SAP CRM y/o aplicaciones similares de planificación comercial.
- Experiencia brindando soporte a usuarios de negocio, documentando requerimientos y coordinando actividades operativas.
- Experiencia con alguna plataforma de gestión de tickets y conocimientos prácticos de procesos de gestión de servicios basados en ITIL, incluyendo la gestión de incidentes, solicitudes de servicio, problemas, cambios y defectos.
- Sólidas habilidades analíticas, organizativas y de resolución de problemas.
- Capacidad para coordinar actividades entre múltiples stakeholders y equipos.
- Buenas habilidades de comunicación oral y escrita en inglés (requisito obligatorio).
- Dominio de herramientas de Microsoft Office, incluyendo Excel, PowerPoint y Teams.
- Experiencia con procesos de negocio relacionados con planificación, presupuestos, marketing, ventas o finanzas (deseable).
- Experiencia brindando soporte a actividades de pruebas y usuarios de negocio (deseable).
- Familiaridad con la gestión de accesos de usuarios (deseable).
- Experiencia en el sector de bienes de consumo (Consumer Packaged Goods – CPG) (deseable).
- Experiencia trabajando con equipos globales o regionales (deseable).
- Capacidad para participar con confianza en reuniones, elaborar documentación y comunicarse eficazmente con stakeholders regionales y globales (deseable).
- Conocimientos básicos de procesos de ejecución de proyectos y prácticas de gestión del cambio (deseable).
Benefits:
- No benefits, perks, or compensation extras are specified in the posting.
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