Senior Business Systems Analyst
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Job Description
Senior Business Systems Analyst improving Zillow Rentals’ property-integration reliability. Investigating integrations, building diagnostic tools, and supporting enterprise partner onboarding.
Responsibilities:
- Lead investigation and resolution of complex integration issues across systems
- Provide engineering teams with clear problem statements, reproduction steps, and supporting evidence
- Lead partner discovery conversations and recommend integration approaches
- Explain technical findings to technical and nontechnical audiences
- Partner with Sales on technical discussions with enterprise prospects
- Develop and improve AI-assisted knowledge and diagnostic tools
- Create and maintain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation
- Improve operational tools and workflows, including Zendesk, Slack automations, Airtable, and monitoring dashboards
- Analyze support trends and integration health signals to identify recurring issues and recommend root-cause improvements
- Define launch support plans, including documentation, escalation paths, monitoring, and known limitations
- Support partner onboarding and post-launch reviews
Requirements:
- 5-8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related work
- Skilled in XML, JSON, data mapping, and feed-based integrations
- Knowledge of the Multifamily Information and Transactions Standards (MITS) schema
- Familiarity with APIs, REST, webhooks, and tools such as Postman
- Ability to interpret API documentation and investigate issues across systems; production coding is not required
- Ability to translate technical information into clear explanations for partners, engineers, and business leaders
- Experience identifying patterns across issues and turning findings into practical process or system improvements
- Ability to coordinate work across teams, manage competing priorities, and follow issues through resolution while documenting and sharing findings
- Interest in developing and improving AI-assisted workflows
- Preferred: Experience in property technology, multifamily operations, or business-to-business software, including property management software, customer relationship management systems, internet listing services, or related integrations
- U.S. employees may live in any of the 50 United States, with limited exceptions
Benefits:
- Equity awards based on factors such as experience, performance and location
- Remote work from a physical location of the employee’s choice
- Flexibility to work from wherever employees are most productive
- Equal employment opportunity and accommodation support
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