Junior Product Support Specialist
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Job Description
Junior Product Support Specialist at Amplemarket providing product support and resolving customer inquiries via email and chat. Collaborating effectively with teams to enhance the software experience.
Responsibilities:
- Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues.
- Learn our product inside and out to help users find solutions and make the most of key features.
- Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
- Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier.
- Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.
Requirements:
- You’re eager to start or transition into a career in tech and enjoy helping people solve problems.
- You communicate clearly and confidently in English (proficiency is mandatory for this role).
- You’re curious, proactive, and thrive in fast‑paced, collaborative environments.
- You stay calm under pressure and approach challenges with persistence and creativity.
- You’re based in the Americas and can work comfortably within U.S. time zones.
- It’s a plus if you have:
- Any prior experience in customer‑facing roles (support, service, retail, hospitality, etc.).
- Familiarity with tools like Zendesk, HubSpot, or Intercom — or an eagerness to learn them.
- Experience working remotely or within distributed teams.
Benefits:
- Nice work environment
- Competitive Salary
- Health Insurance
- Stock Options
- Annual Company Trip in a secret location
- and more!
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