Key Account Manager – Enterprise Customers
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Job Description
Key Account Manager managing strategic enterprise accounts in logistics for Searoutes. Focusing on customer retention and account expansion while ensuring high customer satisfaction.
Responsibilities:
- Own and manage a portfolio of strategic enterprise customers (shippers, digital providers and freight forwarders)
- Drive renewals, upsell, and cross-sell opportunities to maximize lifetime value
- Build strong, long-term relationships with key decision-makers and operational stakeholders
- Ensure high customer satisfaction by proactively addressing client needs and risks
- Act as a first-level support escalation when necessary, coordinating with product and technical teams to resolve issues
- Translate customer feedback into actionable insights for Product and Tech teams
- Monitor account health, usage, and performance indicators
- Support onboarding and adoption to ensure customers fully leverage Searoutes solutions
Requirements:
- 3–7+ years of experience in Key Account Management, Customer Success, or Sales in SaaS, logistics, maritime, or supply chain
- Strong knowledge of the shipping, freight forwarding, or logistics industry
- Proven track record in account retention and expansion
- Customer-oriented mindset with a hands-on approach
- Comfortable interacting with both business and operational/technical stakeholders
- Ability to step in on support topics when required and drive issues to resolution
- Strong communication and negotiation skills
- Fluent in English (French is a plus)
Benefits:
- Have a chance to re-shape the future of climate in logistics?
- Work remotely and be empowered to deliver your best work
- Have a high degree of learning and ownership in a dynamic environment
- Join our team building events and be an equal part of the team
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