Knowledge Specialist Intern
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Job Description
Knowledge Specialist Intern contributing to customer support in a global B2B startup. Focus on managing reports and facilitating communications within the tech field.
Responsibilities:
- Organize and manage issue reports
- Communicate with customers via chat and emails regarding technical matters (bugs, etc.)
- Maintain open communication with the Product team to keep up with resolution process
- Support Customer Success team with queries and issues
- Constantly learn about the InEvent platform updates to ensure technical support coherence
Requirements:
- Speak fluent English
- Are within the ages of 18 - 25
- Have an undergraduate degree or will be graduating soon
- Can multitask and balance working for 40 hours per week without interruptions
- Are resilient with a positive can-do attitude
- Understand the need to #keeplearning
- Own a personal computer and a stable internet connection
- Intermediate Google Sheets knowledge
- Experience in a tech company or startup is highly desirable
- Experience in customer support or success is highly desirable
- Knowledge with API integrations is a differential
- Graduation in Computer Engineering is a differential
Benefits:
- 10 days allocated PTO
- Birthday gifts
- Join our happy hour celebrations
- Participate in team challenges and win fantastic prizes
- Grow your professional network
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