L1 NOC Engineer
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Job Description
Monitoring and resolving technical issues in a 24x7 operations environment as a NOC Engineer. Collaborating on alerts, maintenance, and incident management while providing client support.
Responsibilities:
- Monitor multiple systems and platforms for alerts, warnings, and performance issues
- Receive and respond to inbound client phone calls reporting technical problems
- Review and manage service tickets created via email, web portal, and system integrations
- Triage incoming tickets, assess impact and urgency, and assign appropriate priority levels
- Escalate issues when required while maintaining ownership and clear communication
- Troubleshoot and diagnose network, server, and infrastructure-related issues
- Perform root cause analysis and work incidents through to resolution
- Document findings, actions taken, and resolutions clearly within the ticketing system
- Communicate effectively with clients regarding status, progress, and resolution
- Perform patch management on servers and related infrastructure
- Apply firmware updates to network devices, including: Switches, Firewalls, Wireless access points
- Support proactive monitoring and maintenance activities to reduce future incidents
- Participate in a 24x7 operational environment with scheduled shifts
- Conduct structured shift handovers at the beginning and end of each shift
- Ensure continuity of service by clearly communicating open issues, risks, and priorities
Requirements:
- Minimum of 1 year of experience in Information Technology
- Hands-on experience with Juniper Networks (required)
- Strong troubleshooting and diagnostic skills
- Ability to prioritize tasks and manage multiple issues simultaneously
- Excellent written and verbal communication skills
- Willingness and ability to learn new tools and technologies, including: Infoblox, Apstra, Mist AI, LogicMonitor, ConnectWise PSA
- Experience with Microsoft Azure (preferred)
- Experience with VMware environments (preferred)
- Experience with Palo Alto firewalls (preferred)
- Prior experience in a NOC or managed services environment (preferred)
Benefits:
- 23 days of paid vacation
- Private health insurance (UNIQA)
- Wellbeing support program (FitKit)
- Continuous training and professional development to support long-term growth
- Structured onboarding with a welcome swag package
- Regular team-building events that strengthen connection and teamwork
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