Managing Director – Network Operations Group
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Job Description
Managing Director responsible for NOC operations and business development at Cayuse. Leading innovation and revenue generation in a high-growth remote role.
Responsibilities:
- Responsible for building, launching, and scaling a high-growth NOC line of business.
- Drive business development from lead generation to deal closure.
- Manage hybrid global operations (onshore/offshore).
- Champion the creation of new, market-disrupting service offerings.
- Define the vision and roadmap for new NOC service offerings.
- Conduct market research, competitive analysis, and client feedback loops.
- Lead agile development cycles for new service features and operational enhancements.
- Manage and execute POCs with lighthouse customers.
- Drive the selection and implementation of new, cutting-edge monitoring and automation technologies.
- Achieve assigned sales targets and increasing the annual recurring revenue (ARR).
- Build and manage a robust sales pipeline in collaboration with core sales and marketing teams.
- Lead the technical and operational response to Requests for Proposal (RFPs).
- Provide expert technical support during the sales cycle.
- Lead, mentor, and develop high-performing, agile teams (onshore/offshore).
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience.
- MBA is a plus.
- 7+ years of experience in network operations or managed services, with at least 3 years in a leadership role.
- Proven track record in B2B sales, business development, or pre-sales engineering related to IT services or managed services is essential.
- Experience managing global or geographically dispersed teams (onshore/offshore).
- Experience in a startup, greenfield project, or new product launch environment is highly desirable.
- Must be able to pass a background check.
- Must be self-motivated and able to work well independently as well as on a multi-functional team.
- Strong understanding of network protocols, infrastructure (LAN/WAN), security concepts, and monitoring tools.
- Familiarity with emerging technologies like AIOps, cloud monitoring, and automation scripting.
Benefits:
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
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