Junior NOC Engineer
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Job Description
Network Operations Center Engineer monitoring and troubleshooting network infrastructure for True Zero Technologies. Collaborating with teams to ensure reliable performance and operational continuity.
Responsibilities:
- Monitor network infrastructure in real time to ensure availability, performance, and operational stability.
- Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations.
- Use network management and monitoring tools to detect problems, assess impact, and support timely resolution.
- Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required.
- Perform routine network maintenance tasks in accordance with established procedures.
- Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly.
- Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately.
- Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking.
- Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress.
- Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience.
- Support the development and implementation of strategies for network improvement and risk mitigation.
- Follow established operational procedures, escalation paths, and change management practices.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree.
- Training or practical experience in network operations, network monitoring, and network troubleshooting.
- Fundamental understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platforms.
- Ability to monitor network environments, interpret alerts, troubleshoot issues, and support timely incident response.
- Strong analytical and problem-solving skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Ability to accurately document incidents, changes, troubleshooting actions, and resolutions.
- Certifications such as CCNA, CCNP, or other relevant network certifications are highly desirable.
- Familiarity with ITIL practices is preferred.
- Prior experience working in a NOC or similar operational environment is preferred.
- Requires an Interim DoD Secret or comparable clearance
Benefits:
- Competitive salary, paid twice per month
- Best in class medical coverage
- 100% of medical premiums covered by True Zero
- Company wide new business incentive programs
- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
- 3 weeks of PTO starting + 11 Paid Holidays Annually
- 401k Program with 100% company match on the first 4%
- Monthly reimbursement of Cell Phone and Home Internet costs
- Paternity/Maternity Leave
- Investment in training and certifications to broaden and deepen your technical skills
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