Senior Network Operations Supervisor
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Job Description
Senior Supervisor overseeing provider data loading for Cigna’s National Ancillary team. Ensuring timely and accurate processes while mentoring a dedicated team in a remote work environment.
Responsibilities:
- The National Ancillary Sr. Supervisor is responsible for the coordination, oversight and management of processes that ensure National Ancillary loading is completed timely and accurately.
- The Sr. Supervisor works closely with National Contracting and Cigna Service Operations Department to meet business objectives and Key Performance Indicators (KPIs).
- Oversees the National Ancillary loading team ensuring accurate and timely loading of provider data into systems.
- Responsible for staff performance, development, oversight of projects, initiatives, and other activities.
- Ensure Provider data is loaded into consuming systems timely and accurately.
- Develop expertise in Cigna’s source systems.
- Collaborate National Contracting teams on intake, loading process and provider data requirements.
- Directly responsible for performance and development of the National Ancillary loading team.
- Responsible for coaching, supporting, and mentoring the team.
- Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve provider tax related issues and ensure timely resolution.
- Ensure milestones and deadlines are met for projects and initiatives, evaluating project status and resource utilization to implement team’s effectiveness.
Requirements:
- Bachelor’s degree or higher strongly preferred or equivalent work experience required
- 1+ years of supervisory experience preferred
- 5+ years using FSS, PWB, Proclaim, SAM, PMHS, Facets, HCPM, IS2, and SANP required
- Strong attention to detail with an understanding process modeling preferred
- Prior experience in the healthcare industry and knowledge of provider data required
- Understanding of Excel and MS Word required
- Strong analytical skills and a proven ability to work in a dynamic and team-oriented environment
- Proven ability to develop and maintain positive matrix partner working relationships
- Demonstrated ability to contribute to solutions in a positive and proactive manner
- Excellent verbal and written communication skills
- Excellent organization skills and ability to meet deadlines are required
- Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
- Ability to adapt to a dynamic working environment and make independent decisions.
Benefits:
- Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Eligibility to participate in an annual bonus plan
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