Lead SME Engineer – Global Network Operations
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Job Description
Lead SME Engineer providing technical leadership for global Network & Security operations at Gruve. Ensuring system stability, security, and performance while mentoring engineers continuously.
Responsibilities:
- Serve as top-level escalation for complex network/security incidents.
- Lead major incident resolution, RCA, and post-incident improvements.
- Ensure high availability, performance, and security of global platforms.
- Provide deep expertise in routing/switching, LAN/WAN, SD-WAN, wireless, data center networking, firewalls, VPNs, IDS/IPS, ISE, Zero Trust, cloud networking, load balancing, DNS, and DDoS protection.
- Support hybrid cloud/on-prem connectivity.
- Review and validate network designs, configurations, and implementation plans.
- Support 24x7 follow-the-sun operations and after-hours escalations.
- Drive monitoring optimization, automation, and reduced MTTR.
- Collaborate with SRE and platform teams on reliability initiatives.
- Ensure readiness for upgrades, maintenance, and deployments.
- Maintain runbooks, SOPs, diagrams, and documentation.
- Implement automation and IaC (Terraform, Ansible, CloudFormation).
- Support ITSM processes (change, incident, problem).
- Coach mid-level engineers across global shifts.
- Act as technical authority and promote best practices.
- Work with Architecture/Security/Engineering teams on roadmaps and tech adoption.
- Ensure compliance with security policies and audit requirements.
- Communicate effectively with leadership, vendors, and partners.
Requirements:
- 8+ years in enterprise Network/Security engineering.
- Experience in 24x7 global operations.
- Strong hands-on skills in networking, firewalls, VPNs, cloud.
- Proven incident response leadership.
- Ability to make strong technical decisions under pressure.
- Ready to work on contract
- Certifications (CCIE, cloud networking, etc.).
- Automation/scripting experience (Python, Ansible, Terraform).
- ITIL exposure and work in regulated environments.
- Experience with global, multi-time-zone teams.
- Technical leadership
- Incident/crisis management
- Clear communication
- Analytical problem solving
- Focus on continuous improvement
Benefits:
- Health insurance
- Professional development opportunities
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