Senior NOC Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior NOC Manager overseeing day-to-day service desk operations for client technical support. Shaping managed services culture and ensuring exceptional service delivery at Net at Work.
Responsibilities:
- Responsible for managing the day-to-day operations of the entire service desk team
- Provide high-level technical guidance to the team
- Ensure service and support exceed customer expectations
- Establish and maintain best practices aligned with company standards
- Attain maximum utilization of technical resources
- Coordinate after-hours accountability for proper leadership and engineer coverage
- Conduct baseline KPI reviews
- Ensure compliance with time logging agreements
- Maintain visibility into NOC & Proactive team performance
- Monitor SLA and SLO attainment
- Communicate constructively with all parties to guarantee customer expectations are met
- Own customer escalations and support
- Drive problem investigations and resolutions, conduct root cause analysis
- Oversee the Network Operations Center (NOC) and proactive monitoring teams
- Establish effective communication with the team and direct leadership
- Develop training programs and facilitate regular team meetings
Requirements:
- Familiarity with common MSP RMM and MDM solutions such as NinjaOne, Intune, and JAMF
- Microsoft, Cisco, or VMware certifications
- 5+ years of hands‑on leadership experience within an MSP environment
- 3+ years of engineering experience in an MSP capacity
- ITSM Workflow & Incident Management experience
- Strong analytical, diagnostic, and technical troubleshooting skills
- The ability to make important decisions in a fast-paced environment
- Prior experience managing 24x7 operations
- Strong leadership qualities such as interpersonal sensitivity, adaptability, flexibility, and reasoning skills
- Proven supervisory skills include workforce planning, task organization, time management, and employee training
- Ability to participate in a management on‑call rotation
- Experience overseeing overseas resources
Benefits:
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
- 8 Paid Holidays per year, including 1 floating holiday
Similar Jobs
Network Operations Analyst
Network Operations Analyst providing technical support for incident response and outages for US Government's network operations. Conducting network monitoring and facilitating service recovery in a remote setting.
Tier 3 SD-WAN NOC Engineer
SD-WAN Engineer focusing on network performance and troubleshooting for managed service customers. Collaborating with a dedicated team to ensure customer satisfaction in technical services.
Senior Network Operations Supervisor
Senior Supervisor overseeing provider data loading for Cigna’s National Ancillary team. Ensuring timely and accurate processes while mentoring a dedicated team in a remote work environment.
Network Operations Advisor
Network Operations Advisor at Cigna Healthcare shaping effective provider networks. Serving as an expert in alternative access products, ensuring compliance and market success.
Lead SME Engineer – Global Network Operations
Lead SME Engineer providing technical leadership for global Network & Security operations at Gruve. Ensuring system stability, security, and performance while mentoring engineers continuously.
Managing Director – Network Operations Group
Managing Director responsible for NOC operations and business development at Cayuse. Leading innovation and revenue generation in a high-growth remote role.
L1 NOC Engineer
Monitoring and resolving technical issues in a 24x7 operations environment as a NOC Engineer. Collaborating on alerts, maintenance, and incident management while providing client support.
Network Operations Engineer
Network Operations Engineer responsible for maintaining large-scale data center networks at Tensorwave Cloud. Handling network operations to support AI and GPU workloads in a remote work environment.
Network Operations Engineer
Network Operations Engineer supporting the Department of Veterans Affairs' Electronic Health Record Modernization program. Responsibilities include network operations, troubleshooting, and documentation across IT systems.
No more related jobs available.