Network Operations Analyst
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Job Description
Network Operations Analyst providing technical support for incident response and outages for US Government's network operations. Conducting network monitoring and facilitating service recovery in a remote setting.
Responsibilities:
- Perform network monitoring, reporting, and facilitate recovery from degraded or failed services in support of the US Government customer’s Network Operations Center (NOC) and Service Monitoring Center (SMC)
- Provide technical support for incident response, service degradations, outages, and other service interruptions
- Investigate and troubleshoot hardware and software problems related to monitoring tools
- Plan, brief, and execute efficient Authorized Service Interruptions (ASI) with minimized impact to daily operations
- Monitor and support performance of critical infrastructure, including network, storage, database, Mainframe, and other components and services
- Manage service or infrastructure outages or degradations via ticket creation and coordination with Help Desk, technical Subject Matter Experts, or support agencies for recovery
- Open, manage, and close service status flags for outage or server degradations
- Maintain ongoing monitoring and communication of service flags through phone, email, and other means
- Investigate and document recovery and root cause of outages
- Support and maintain monitoring tools, researching, and testing improvements for recommendation and implementation
- Create and update documentation needed to configure, operate, and recover monitoring tools and capabilities, Common Operating Procedures (COP), and other processes
Requirements:
- High School Diploma or equivalent
- Demonstrated experience using systems, troubleshooting issues, monitoring data and supporting operational processes
- Must be US citizen
- Must be able to obtain a secret security clearance
- Must be able to pass pre-employment background check
- Two or more years' experience in Network Operations (preferred)
- CCNP Certification (preferred)
- Valid Security+ Certification (preferred)
- Active secret security clearance or higher (preferred)
Benefits:
- Paid holidays
- Paid time off
- 401K with employer match
- Dental insurance
- Vision insurance
- Health insurance plans
- Life and disability benefits
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