Lead Billing Analyst
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Job Description
Lead Billing Analyst overseeing end-to-end billing operations for Harness’ SaaS business. Driving process improvements and ensuring accuracy in billing and accounts receivable management.
Responsibilities:
- Generate, review, and deliver accurate customer invoices aligned to contract terms and ASC 606 revenue recognition policies.
- Support all billing models including subscription, usage-based, milestone, and professional services; ensure zero contractual mismatches.
- Maintain billing system integrity (NetSuite); serve as primary owner of the billing module, managing customer setup, amendments, and terminations.
- Proactively identify and resolve billing gaps and exceptions before each period close.
- Build strong partnerships with DealOps, Sales Org, Legal, IT, and Finance; communicate clearly and escalate issues with the right context and urgency.
- Own the AR aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts.
- Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger.
- Perform credit reviews for new customers and establish/monitor credit limits to mitigate financial risk.
- Resolve payment disputes, credit memos, and refund requests within defined SLAs; partner with Legal and Deal Ops on complex contract interpretations.
- Develop and maintain AR dashboards to track key performance indicators (KPIs) including DSO (Days Sales Outstanding), collection efficiency, and aging trends.
- Regularly analyze existing billing and AR workflows to identify bottlenecks and implement scalable, automated solutions.
- Lead initiatives to streamline the "quote-to-cash" process in collaboration with IT and Sales Operations to reduce manual intervention.
- Create and maintain standard operating procedures (SOPs) for all AR and billing tasks, ensuring they are updated as processes evolve.
- Complete all billing and AR tasks on schedule, including journal entries for accruals, adjustments, and financial flux analysis.
- Maintain audit-ready documentation and support external audit requests (PBC samples, process walkthroughs).
- Ensure billing practices comply with ASC 606, SOX controls, and internal company revenue recognition and credit policies.
Requirements:
- 4-6 years of billing, accounts receivable, or revenue accounting experience in a high-growth SaaS / software company.
- Strong experience with the NetSuite billing module and Salesforce-to-NetSuite data flows.
- Expert-level skills in XLOOKUP, pivot tables, and managing large data sets for reconciliation.
- Demonstrated experience identifying process gaps and implementing successful workflow improvements or automation.
- Comfortable engaging with Sales, Legal, and Finance leadership
Benefits:
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
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