Lead IT Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Lead Manager, IT Engineer overseeing enterprise IT infrastructure for Make-A-Wish America. Responsible for designing, building, and supporting advanced network and server environments.
Responsibilities:
- Manage design, installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers/networks and associated equipment and hardware (including data center compute/storage) in a VMware environment at an advanced level
- Familiarity with the following route/switch/server/virtualization protocols: BGP, SD-WAN, L2TP, IPSec, RSTP, HSRP, VRRP, SQL/OS Clustering, AD Sites & Services, DFS/DFS-R, DRS, vMotion, HA, Storage Clustering
- Design and perform system backups, methodologies and restoration of systems as required in accordance with company policies and procedures
- Oversee the performance of the network and servers, ensuring a smooth-running technology infrastructure
- Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems at an expert level
- Lead and support network and system related projects according to agree upon budget and schedules.
- Assists in the design, implementation, management and maintenance of disaster recovery systems, including failover testing
- Partners in a 24/7 network and system support team ensuring optimum network functionality, planning and performing maintenance requiring server downtime after hours.
- Builds, maintains and supports security policy, implementing security measures to protect data, software, and hardware.
- Partners with users to resolve advanced escalated issues and problems they are experiencing related to system, network, database or storage performance.
- PowerShell / WMI Scripting Knowledge
- Performs other related job duties, as assigned.
Requirements:
- Bachelor’s degree in computer information systems or related field required.
- 5+ years of total experience with 2+ years of hands-on experience designing, building and supporting enterprise IT infrastructure.
- Hands-on experience with Microsoft Systems (RDS, AD, GPO, Print/File, Application, Database), Cisco Networks (Nexus Route/Switch, ASA firewalls, Meraki Firewall/Switch/WAP) and VMware (vCenter, vSphere, vCloud and NSX) virtualization products
- Knowledge of Microsoft Cloud Products (Office 365, Intune, ATP, Azure Active Directory)
- Preferred Certifications: CCNP, MCSE, VCP
Benefits:
- Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
- Competitive compensation with annual incentive potential
- Health Savings Account and Flexible Spending Account Options
- Health Reimbursement Account fully funded by Make-A-Wish America
- Short Term Disability*, Long Term Disability* and Life Insurance
- Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
- 401(k) Retirement Savings Plan with 5% match after one year of service
- Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
- The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
- Up to 15 PTO days
- 10 Sick Days
- 11 Paid Holidays
- 2 Volunteer Days after one year of service
- 2 Personal Days accrued annually
- Parental Leave
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Similar Jobs
Senior Oracle HCM Functional Consultant – Absence, Benefits, Compensation, Core HR, Help Desk, OTL, ORC, Payroll, Talent
Senior Oracle HCM Functional Consultant with expertise in multiple Oracle HCM Cloud modules. Focus on configuration, troubleshooting, and solution delivery during implementations.
Senior Enterprise Architect
Senior Enterprise Architect at Arke driving strategic technology decisions and leading architectural initiatives across various platforms. Partnering with clients and teams to optimize enterprise architecture design and implementation.
IT Infrastructure Administrator
IT Infrastructure Administrator supporting core IT operations across end‑user support and identity management at Electrosonic. Collaborating with senior IT staff to provide secure and efficient technology services.
Oracle HCM Functional Consultant – Absence, Benefits, Compensation, Core HR, Help Desk, OTL, ORC, Payroll, Talent – Staff
Staff Oracle HCM Functional Consultant at EY, configuring Oracle HCM modules for dynamic IT transformation projects. Join to work on innovative and challenging delivery excellence platforms.
IT Helpdesk Technician
IT Helpdesk Technician at Sardine, supporting IT operations for a global, remote-first team. Responsibilities include daily support, onboarding, and maintenance of IT systems.
Helpdesk, Customer Experience Coordinator
Helpdesk Coordinator managing support requests for a fast-growing law firm. Responsibilities include solving issues, tracking helpdesk activity, and improving client support.
Help Desk Analyst I
Provides help desk support resolving technical issues for customers of a major U.S. insurance provider. Acts as technical representative, addressing hardware, software, and connectivity problems.
IT Manager
IT Manager overseeing the employee technology lifecycle to support a globally distributed team at Scribe. Managing IT infrastructure and providing support to enhance productivity across the organization.
Help Desk Technician – Part-Time
Help Desk Technician providing IT support for AMERICAN SYSTEMS. Answering customer calls and troubleshooting user problems for a federal government contractor.
IT Specialist – APAC
IT Specialist supporting hardware and software needs for Tecspal's APAC operations. Manage technical support processes, supplier coordination, and operational visibility.
Clinical Audit Specialist – Utilization Management
Clinical Audit Specialist responsible for auditing medical necessity determinations to ensure regulatory compliance. Collaborating with healthcare providers to enhance utilization management practices.
IT Manager
IT Manager leading a team in delivering software solutions for student support platforms, focusing on chatbot technologies and technical leadership.
Senior IT Helpdesk Technician L3
Service Desk L3 providing technical support across hardware, software, and networks for end users. Collaborating with IT leadership to ensure timely resolution of escalated issues in a fast-paced environment.
Senior IT Helpdesk Technician, L2
IT Helpdesk Technician providing L2 technical support remotely for US-based end users from Quezon City. Managing ticket queue and ensuring timely resolution of issues.
Distinguished Enterprise Architect
Technical Architect focusing on Salesforce solutions for healthcare clients. Collaborating with Payers, Providers, and Pharma to solve crucial technical challenges.
L1 IT Support Specialist
Technical Support Specialist assisting users with software functions and technical troubleshooting remotely. Collaborating with teams to enhance user support experience in a fast-paced environment.
Technical Customer Support Associate, Night Shift
Technical Customer Support Associate providing live and non-live support for Cengage digital solutions. Troubleshooting issues and managing customer interactions via ticketing system.
Technical Customer Support Associate – Monday to Friday, 11:00AM to 7:00PM
Customer Support Associate providing live and non-live support for Cengage's educational solutions. Troubleshooting technical issues and collaborating with customers in a remote setting.
Senior IT Infrastructure Endpoint Engineer
Endpoint Engineer designing and managing modern endpoint environments across macOS and Windows for EverOps' U.S.-Based Virtual Operating Center.
Senior Enterprise Architect – SAP Cloud Transformation, RISE
Enterprise Architect guiding SAP Cloud transformations and creating architectural frameworks for clients. Utilizing SAP methodologies and leading workshops while ensuring Clean-Core principles are followed.