Learning Management System Manager
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Job Description
LMS Manager administering Docebo for Crunch Fitness, a rapidly expanding gym brand. Improving learning analytics, integrations, governance, and network-wide course completion.
Responsibilities:
- Manage the administration, governance, performance, and ongoing development of Crunch's Docebo LMS
- Collaborate with internal stakeholders and the franchise network to drive LMS adoption and align learning programs with organizational objectives
- Directly manage the Crunch Connected Administrator position and oversee day-to-day LMS operations
- Serve as the internal subject matter expert for LMS functionality, configuration, reporting, integrations, and best practices
- Translate business requirements into scalable LMS solutions and evaluate organizational and system changes
- Ensure LMS structure supports acquisitions, new club openings, ownership changes, and organizational restructures
- Monitor system integrations and ensure proper testing, validation, and reconciliation of data and processes
- Escalate and resolve complex LMS issues involving multiple systems, integrations, or data sources
- Maintain LMS vendor relationships and oversee contracts, invoices, and support needs
- Lead LMS reporting strategy, advanced analytics, and dashboard development
- Manage governance and accuracy of monthly course completion reporting, leaderboards, and recognition programs
- Monitor completion rates and learner engagement to improve network-wide performance
- Recommend and implement platform enhancements improving scalability, efficiency, reporting, data quality, and user experience
- Maintain SOPs and governance standards for LMS processes and projects
- Support homepage improvements, communications, and gamification initiatives
- Provide direction, coaching, and development for the Crunch Connected Administrator
- Establish priorities, delegate responsibilities, and support knowledge transfer and escalation management
- Contribute to cross-functional initiatives
Requirements:
- Bachelor's degree in Adult Education, Business, Human Resources, or related field, or equivalent experience
- 1-2+ years of hands-on Docebo LMS administration experience
- Strong knowledge of LMS administration, including users, learning plans, groups, branches, roles, enrollments, reporting, and integrations
- Proven ability to troubleshoot complex system issues and develop scalable solutions
- Strong data and reporting acumen
- Strong analytical, organizational, project management, and problem-solving skills
- Ability to assess risk and downstream impact when implementing system changes
- Self-motivated and curious, with the ability to independently solve problems and communicate issues proactively
- Experience managing multiple priorities in a fast-paced environment
- Excellent communication, collaboration, and stakeholder management skills
- Experience supporting large user populations and distributed organizations
- Proficiency with Microsoft Office and Dropbox
- Must be authorized to work in the US
- Must not require employment sponsorship
Benefits:
- Professional development and career advancement opportunities
- Competitive Compensation Plan
- Health Benefits for Full-time Employees
- Complimentary Crunch Gym Membership
- Discounts on Services, Products and More!
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