Learning Operations Supervisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Supervisor leading learning operations for Johnson & Johnson's Innovative Medicine across multiple locations. Overseeing day-to-day execution of training programs and managing a team of facilitators.
Responsibilities:
- Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy.
- Ensure training plans and calendars are operationally supported and executed on time.
- Maintain accurate learning records, training catalogs, and documentation to support audit readiness.
- Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness.
- Identify and resolve issues related to data integrity, timelines, and learning administration.
- Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards.
- Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback.
- Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
- Assign and prioritize work to ensure accuracy, timeliness, and adherence to learning operations standards.
- Support onboarding and ongoing development of team members.
- Conduct regular check-ins, feedback discussions, and performance evaluations.
- Foster collaboration and accountability within the team and across cross functional partners.
- Serve as a key point of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness.
- Support development and consistent application of learning operations, SOPs, tools, and job aids.
- Compile and deliver learning operations, metrics, reports, and status updates to leadership.
- Gather feedback from stakeholders to identify opportunities for process improvements.
- Recommend workflow, system, or process changes to improve efficiency and reduce operational risk.
- Up to 10% travel may be required.
- Other duties as assigned.
Requirements:
- A minimum of 5 years of experience in learning operations, training coordination or program operations.
- A minimum of 3 years of experience supervising or leading teams.
- Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
- Demonstrated experience managing high-volume, detail-oriented operational work.
- Strong organizational, planning, and problem-solving skills.
- Ability to operate effectively in a fast-paced, operational environment.
- Preferred Qualifications: Bachelor's or Master’s degree
- Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
- Experience supporting contact centers or frontline operations
Benefits:
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
Similar Jobs
Senior Operations Specialist
Senior Operations Specialist supporting the President and CEO at Big Brothers Big Sisters of America. Managing executive office tasks and providing administrative support collaboratively.
Director of Operations
Director of Operations overseeing all operations for a fragrance manufacturing and e-commerce company. Responsible for leading teams, improving efficiency, and driving sustainable growth.
Operations Lead
Operational leader in a growing affiliate marketing business. Ensuring operational excellence and team management for business scalability with founder partnership.
Billing Operations Field Administrator, WMS
Billing Administrator managing financial documents and customer relations for Wind & Motor Services Division. Responsible for accurate billing and resolving account irregularities while maintaining good customer relations.
Head of Global Talent, Operations
Lead global talent and operations as an Independent Contractor for a personal mastery e-education provider. Drive expansion initiatives and foster collaboration with considerable autonomy.
VP of Operations
VP of Operations leading the operations for Sphere's payment infrastructure. Overseeing banking, compliance, and treasury operations on a global scale.
Retirement Plan Operations Specialist
Retirement Plan Operations Specialist working remotely with Guidant Financial to assist entrepreneurs in launching their businesses. Responsible for 401(k) plan operations, testing, and reporting.
Retirement Plan Operations Specialist
Retirement Plan Specialist at Guidant Financial assisting clients in administering 401(k) plans. Involves client interactions, document reviews, and government filings.
Retirement Plan Operations Specialist
Retirement Plan Operations Specialist at Guidant Financial assisting entrepreneurs in managing 401(k) plans and ensuring compliance. Working remotely with a focus on client support and administration.
Humanitarian Operations Technical Advisor I, RAPID EMEA
Humanitarian Operations Technical Advisor providing technical support for emergency humanitarian responses. Deploying expertise across Jordan, Egypt, Lebanon, India, Philippines, and Indonesia for CRS humanitarian operations.
Sales Strategy & Operations Manager
Sales Strategy & Operations Manager at Tremendous, a global platform for businesses to send payouts. Oversee sales operations, provide strategic analysis, and enhance automation in a fully remote setting.
U.S. Operations Intern
U.S Operations Intern supporting borrower application processes and managing operational improvements at Kiva, a nonprofit expanding financial access.
Strategic Operations Manager
Strategic Operations Manager enhancing service delivery for Daktronics. Leading initiatives that improve customer experience and operational efficiency in a dynamic environment.
Evaluations Operations Analyst – Contract
Evaluations Operations Analyst at Cartesia supporting evaluation operations for AI model development. Managing annotator tasks and coordinating workforce efforts for quality assurance.
Psychiatry Operations Associate
Operations Associate supporting psychiatry program by improving processes and client access. Collaborating with various teams to enhance communication and operational efficiency in mental healthcare.
Operations Manager, Digital Hub
Operations Manager leading digital hub for healthcare AI, driving operations, team development, and project stabilization. Engaging in direct management and AI integration for better patient support.
Channel Programs & Operations Manager
Manage and improve existing partner programs ensuring alignment with business goals at Akamai. Collaborate with teams to support technology partners worldwide through operational excellence and program success.
Integrated Operations Assistant — Candidates with Disabilities
Assistente de Operações Integradas supporting e-commerce and financial services at Méliuz. Responsibilities include performance monitoring and process improvement.
Customer Operations
National Customer Experience Manager at JLL managing customer engagement initiatives and ensuring premium brand standards. Collaborating with various teams to enhance customer experience across portfolios.
Sales Operations Strategy – Solution Design
Director of Revenue Operations implementing technology and performance improvement initiatives at Lift Enablement. Collaborating with clients and teams, ensuring successful adoption and delighting clients in the process.