Legal & Business Operations Analyst
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Job Description
Legal & Business Operations Analyst improving legal, business, and IT workflows at GC AI, a legal AI platform for in-house teams. Building scalable systems, reporting, and knowledge management.
Responsibilities:
- Improve Legal’s use of GC AI by building, maintaining, and moving repetitive work into scalable workflows
- Support Legal’s technology, vendor, and outside-counsel portfolio
- Track owners, spend, renewals, deadlines, and overlapping tools
- Build reporting on Legal workflows, stalled requests, and high-impact improvements
- Work with the product team to improve GC AI
- Own Notion and the company-wide internal knowledge-management system
- Build clear structures, manage permissions, and keep important content current
- Improve company-wide processes involving vendors, procurement, onboarding, shared systems, and cross-functional handoffs
- Build forms, templates, automations, and lightweight workflows
- Project-manage selected cross-functional initiatives
- Direct the day-to-day work of the external IT team
- Set priorities, track open items, and ensure follow-through
- Coordinate selected IT projects and operational improvements
- Partner with Engineering, Security, and People on access, systems, integrations, devices, and employee lifecycle projects
- Maintain IT processes, documentation, project plans, and escalation paths
- Report to the Manager, Legal Ops & Compliance
Requirements:
- 1–3 years of experience in legal operations, business operations, or program coordination
- Experience owning a recurring process or project from beginning to end and explaining what improved
- Experience building forms, automations, templates, dashboards, or knowledge systems
- Comfortable working with SaaS tools, permissions, integrations, provisioning, and operational workflows
- Ability to coordinate external service providers and internal stakeholders without formal authority
- Ability to manage timelines, owners, dependencies, and follow-ups
- Clear writing and ability to make complex processes easy to understand and follow
- Sound judgment about what can be resolved and what requires immediate escalation
- Daily use of AI tools, testing outputs and iterating
- Ability to document and templatize recurring work
- Strong attention to detail and ability to protect sensitive information
- Ability to work with ambiguity and create structure
- Nice to have: startup or high-growth SaaS experience
- Nice to have: Notion or company-wide knowledge-management platform administration
- Nice to have: experience coordinating with an external IT provider
- Nice to have: experience across Legal, Engineering, Security, People, or Finance
- Nice to have: vendor RFP or software-selection experience
- Nice to have: procurement, vendor management, or contract workflow experience
- Nice to have: AI-supported workflows, prompts, skills, or intake tools
- Nice to have: light automation and analysis using Zapier, spreadsheets, or reporting platforms
- Legally authorized to work in the United States or Canada
Benefits:
- Offers equity
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Retirement plan
- Parental leave
- Up to $3,000/year for job-related learning and development
- DoorDash credits for breakfast, lunch, and dinner
- 15 PTO days plus 5 sick days, with opportunities to accrue more
- 15 company holidays plus 3 additional “Me Days”
- $500 home office setup allowance for new hires
- $50/month cell phone reimbursement
- Relocation support
- Up to 10% travel for team members without an office
- Regular coworking sessions, customer dinners, team and company offsites
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