Litigation Operations Consultant, Projects & Technology
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Job Description
Litigation operations consultant managing legal project portfolios, technology, and process improvement initiatives. Supporting AAA insurer attorneys and cross-functional business partners across the United States.
Responsibilities:
- Manage the litigation project portfolio, triaging litigation ideas through division intake and updating SharePoint and Jira through resolution
- Apply project management and change management concepts to drive adoption of new processes, tools, and workflows
- Identify operational gaps, risks, and improvement opportunities and implement practical solutions
- Facilitate adoption of new and updated processes, workflows, tools, and vendor solutions
- Communicate with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality
- Schedule, prepare agendas for, and facilitate project and project portfolio management meetings
- Prepare reports, analyses, and presentations for leadership audiences
- Partner with Claims Law and Subrogation Law leadership to discover needs and translate requirements into project, process, technology, and change initiatives
- Coordinate project management activities across litigation operations, including monthly meetings, progress tracking, prioritization, and roadblock resolution
- Partner with IT, strategic sourcing, facilities, finance, and other business functions on cross-functional initiatives
- Lead key litigation operations projects directly
- Travel as needed for divisional/team meetings and other in-person meetings
Requirements:
- Bachelor’s degree in a related field, or equivalent combination of education and relevant experience
- Minimum of 8 years of relevant legal, legal operations, or litigation operations experience
- Experience managing operational functions and supporting cross-functional initiatives
- Advanced knowledge of legal concepts, terminology, and procedures relevant to legal or litigation support functions
- Strong understanding of law office and litigation office administration, facilities management, budgeting, purchasing, and legal technology
- Working knowledge of legal operations, litigation operations, project management, financial management, and process improvement concepts
- Ability to manage people, prioritize competing demands, and operate with limited direction
- Ability to analyze issues, develop solutions, and support implementation
- Strong interpersonal, written, and verbal communication skills
- Proficiency with Microsoft Word, Excel, and matter or case management systems
- Ability to prepare reports and analyses, lead meetings, and collaborate across functions
- Litigation operations experience within a law firm, staff counsel organization, or insurance company
- Experience supporting attorneys, paralegals, and legal support staff in a litigation environment
- Paralegal certification or other relevant professional certifications
- People leadership or supervisory experience preferred
- Change management, project management, and/or process improvement certification
- Experience preparing presentations and documenting workflows using PowerPoint or similar tools
- Knowledge of change management or project management methodologies
- Experience supporting multiple law offices or geographically dispersed teams
- Experience leading moderately complex projects involving multiple stakeholders
- Ability to travel as needed for divisional/team meetings and other in-person meetings
- Must have authorization to work indefinitely in the United States
- CSAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Benefits:
- Annual bonus eligibility for most roles
- 401(k) with a company match
- Career growth and development opportunities
- Leaders and mentors supporting long-term success
- Remote-first Flexible Workplace
- Flexibility to work from various locations, including CSAA offices
- Inclusive and welcoming workplace
- Reasonable accommodations for qualified applicants and employees with disabilities or other limitations
- Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 12% of eligible pay
- Mentoring, leadership programs, tuition support, and hands-on experiences
- In-person gatherings for moments that matter
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