Rental Field Operations Manager
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Job Description
The Home Depot rental operations manager leading Texas regional fleet performance, maintenance, safety, and customer service. Managing technicians, stores, compliance, and operational profitability.
Responsibilities:
- Act as the operational leader within the assigned region
- Increase operational performance and profitability in assigned regions
- Lead the team through influence to achieve safety, customer service and operational targets
- Drive regional operations, including personnel management, equipment maintenance and repair, fleet rental performance, Home Depot store and associate relationships, equipment delivery, and revenue and expense control
- Support the Regional Rental Manager with hiring and training support staff
- Build relationships with districts, stores and field rental associates to increase regional brand awareness
- Manage equipment maintenance and repair to maximize fleet rental-readiness and utilization
- Promote a safety culture through training, positive behaviors, communication and decisions
- Manage operational compliance for inspections, preventative maintenance, equipment repairs, equipment deliveries and new equipment deployment
- Maintain regulatory compliance
- Ensure technicians complete down-equipment tasking and open inspections
- Drive sales and customer-service behaviors to ensure quality service for Home Depot Rental customers
- Report to the Regional Rental Manager and manage up to 30 direct reports
- Travel overnight more than 50% of the time
Requirements:
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- High School Diploma or GED / Technical or Trade School
- Associate's degree or higher preferred
- Three (3+) years or more of management experience
- Demonstrated leadership skills with the ability to performance manage a team
- Ability to respond to customer inquiries or complaints and exceed customer expectations
- Ability to work collaboratively with store-level and field-level colleagues
- Effective verbal and written communication with managers, customers and peers
- Ability to interpret financial statements and performance reporting
- Ability to define problems, collect data, establish facts, draw valid conclusions and make operational changes
- Working knowledge of rental equipment categories, applications, features, benefits and safety issues
- General knowledge of equipment maintenance and repair, including gas and diesel engines, hydraulics and electrical systems
- Proficient in MS Office products and technology including smartphone, laptop, tablet and desktop
- Valid driver's license for the state in which you live and work
- Good driving record
- Ability to stand and walk daily, drive for extended periods, and work indoors and outdoors in cold, hot and damp areas
- Required vision abilities include close, distance, color and peripheral vision, depth perception and ability to adjust focus
Benefits:
- Full-time employment
- Multi-site/virtual work arrangement
- Overnight travel reimbursement or travel support is not explicitly stated
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