Operations Assistant
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Job Description
Part-time remote Operations Assistant supporting Learn To Be’s free 1-on-1 K–12 tutoring program. Managing student-tutor pairings and improving operations with AI tools.
Responsibilities:
- Track every student waiting for a tutor, beginning with students referred through partner organizations
- Determine why students have not been paired and resolve pairing issues
- Follow up with families and tutors by phone, email, and text to ensure tutoring pairings start
- Use ChatGPT, Claude, and similar tools to draft messages, clean spreadsheets, identify patterns, and build small tools
- Identify process problems to the Operations team and help fix them
- Work with and report to the Learn To Be Operations team
Requirements:
- Current enrollment in classes as part of a SNHU degree program
- Work study part of financial aid package
- Students with work study may be prioritized
- Able to work 15–20 hours every week, reliably and predictably, including during midterms and finals
- Experience using AI tools like ChatGPT or Claude to build something real
- Clear, friendly written communication and comfortable making phone calls to parents and volunteers
- Consent to a DOJ Dru Sjodin Sex Offender Database Background check
- Access to a device with internet access and a working webcam
Benefits:
- Option to work remotely in specified states
- Work-study opportunity as part of financial aid package
- Learning outcomes development in communication, technology, critical thinking, professionalism, teamwork, and equity & inclusion
- Reasonable accommodation support during the application or hiring process
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